April 15, 2021 (Ottawa, ON) – Government of Nunavut’s Department of Health has confirmed to Canadian North Airlines that one of our employees has tested positive for COVID-19 in Iqaluit. We are cooperating fully with the public health team and assisting in and supporting their efforts to identify anyone who may have had close contact with the individual. Our highest priority is to protect the safety of our employees and customers. All of the safety protocols and COVID-19 measures are being followed including wearing face masks, physical distancing and regularly sanitizing work areas.
With the immediate and comprehensive contact tracing being undertaken by Nunavut’s Department of Health and our strict safety protocols in place, our customers can rest assured that our facilities are safe and our essential services remain open. Customers that need to make changes to existing flight reservations should contact us at 1-800-267-1247 or firstname.lastname@example.org. We expect to be handling a large number of phone calls and ask for your patience as we work through these requests.
We also expect there may be temporary delays or disruptions in processing cargo shipments to and from Iqaluit, but we will prioritize food, medical supplies and other essential goods. We ask that customers only tender essential shipments to and from Iqaluit at this time.
We sincerely thank our customers for their support and patience as we provide services under these circumstances and ensure everyone’s safety. We are also grateful to all of our employees in Iqaluit and across our network for their continued diligence and commitment to safety.
Senior Director, Marketing and Communications