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A Few Travelling Tips
Travelling with Pets
Service Animals
Professionally trained service animals, which are assisting customers with disabilities, are carried on all aircraft types in the cabin at no charge. Service animals are permitted to remain on the floor at the passenger’s feet as long as they are properly harnessed. Canadian North will require written proof that a professional service animal institution has trained their service animal.
Domestic Animals
Canadian North will accept your live animal on your flight for transport in the cabin or in the baggage compartment providing the animals fit in the IATA approved container/kennels. Arrangements must be made a minimum of 48 hours prior to departure by contacting Canadian North Reservations at 1-800-267-1247. The number of animals accepted is limited per flight and may require the modification of your reservation to allow us to accommodate your pet.
**The dimensions and containers are under each section for PETC or checked baggage, ect.
Pets in Cabin
Pets travelling as Checked Baggage
Pets in Cargo
Pets in Cabin
Pets in Cabin
You’re welcome to bring: small household domesticated animals including; dogs, cats, ferrets, rabbits, hamsters and birds on board the aircraft with you;if the pet is not included on this list it will not be accepted for transport as a pet in cabin and local arrangements with the cargo facility will need to be made.
The pet is small enough to be able to stand up, turn around, and lie down in a natural position in it’s soft sided/hard kennel under the seat in front of you.
Dogs and cats may travel in a soft-sided carrier; the rest of the animals must travel in a IATA Approved container/kennel.
We limit the number of pets permitted on each flight; we strongly recommend requesting space for your pet as soon as you have completed your booking. If you do not request space for your pet(s) 48 hours before departure, space may not be available and you may not be permitted to travel with your pet. Requesting pets for travel with at least 48 hours before departure does not constitute a guarantee that your pet will be accepted for travel until confirmed.
Please contact us at Canadian North Reservations by phone 1-800-267-1247 or email contact@canadiannorth.com to get your pet added to your reservation
Dimensions of the kennel and combined weight of the Pet in kennel must be given at the time of reservation.
Live animals will not be transferred onto another airline and arrangements must be made with the other carrier.
Your pet cannot travel with you in the cabin if:
- You are seated in an exit row or bulkhead row
- If the animal and kennel exceeds 22 lbs?
- If the carrier is too small for the animal
Charges
Charges one way $86.25*
* Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Pet and their carrier
- Container/kennel is part of passenger’s carry-on limits. The combined weight and size of the container/kennel and personal item must comply with carry-on baggage regulations
- Carriage of animals is limited to one (1) animal per container and one (1) container per passenger
- If animal is able to stand up, turn around freely in standing position, to sit or stand erect and to lie down in a natural position.
- For the safety and security of the Pet in Cabin, the pet must be contained in it’s container/kennel from the time of boarding until an approved location within the terminal. Under no circumstances should a pet be allowed to roam free on the airport ramp.
- Carrier must be:
- soft – sided or hard sided airline approved
- Leak proof
- Secure
- Well ventilated
Examples:
This carrier is the
WRONG size for your pet
This carrier is the
GOOD size for your pet
Kennels must not be:
- A cardboard box
- Duffle bag or any other type of non approved IATA kennel bag
Maximum Carrier size
Aircraft Type | External Dimensions (Inches) Length x Width x Height | External Dimensions (centimetres) Length x Width x Height | Kennel Weight (LBS) |
|---|---|---|---|
737 Aircraft | 19 x 16 x 9 | 48 x 40 x 22 | 1-22 |
ATR Aircraft | 18 x 8 x 9 | 46 x 20 x 22 | 1-22 |
Other Restrictions
We recommend you arrive at least 90 minutes prior to your flight departure. For more information see Canadian North Guideline for Pets in Cabin Pamphlet.
Conditions of Animals:
- Animals that emits an offensive odor, is hostile, or in an agitated state at the time of tender will be denied at our discretion.
- Pets that are younger than eight weeks old will not be accepted for transport due to the possible dehydration during flight
- Females in heat, or with suckling young will not be accepted for transport.
- Muzzled animals will denied or otherwise restrained if the muzzle or other device restricts respiration
- Canadian North will not be responsible in the event of loss, delay, injury, sickness or death of any pet or animal accepted for transportation
Pets travelling as Checked Baggage
Pets Travelling as Checked Baggage
Is your animal too big to travel in the cabin? No worries; your furry family members can still travel with you just not near you…
We limit the number of pets permitted on each flight, we strongly recommend requesting space for your pet as soon as you have completed your booking. If you do not request space for your pet(s) 48 hours before departure, space may not be available and you may not be permitted to check your pet as baggage. Requesting pets for travel with at least 48 hours before departure does not constitute a guarantee that your pet will be accepted for travel until confirmed.
- Please contact us by phone or by email – Phone: 1-800-267-1247 & Email – contact@canadiannorth.com to get your pet added to your reservation.
- *Dimensions of the kennel and combined weight of the pet in the kennel must be given at the time of reservation.
- Live animals will not be transferred onto another airline and arrangements must be made with the other carrier.
Your pet can travel with you as baggage if:
- Animal is 8 weeks old and fully weaned
- Kennels are in good conditions, – free from cracks, door to close & Latch properly
- If animal is able to stand up, turn around freely in standing position, to sit, stand erect and to lie down in a natural position.
- The Passenger’s full name, address and telephone number have been affixed to the kennel
- The kennel must be marked with directional “THIS WAY UP” arrow stickers (provided at check-in) on two sides
- The kennel must be marked with “Live Animal” stickers – provided at check in
- Your pet’s name marked on the kennel.
- Pet in the kennel fit between the dimensions of 53x 40x 38 cm to MAX of 102 x 69 x 76 centimeters? * Note max dimensions for ATR500 is 91 x 64x 68 cm*
Charges & Maximum Carrier size
* Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Aircraft Type | External Dimensions (Inches) Length x Width x Height | External Dimensions (centimetres) Length x Width x Height | Maximum Dimensions (inches) Length x Width x Height | Maximum Dimensions (centimetres) Length x Width x Height | Flat Rate |
|---|---|---|---|---|---|
737 Aircraft | 21 x 16 x 15 | 53 x 40 x 38 | 40 x 27 x 30 | 102 x 69 x 76 | $229.94 |
ATR Aircraft | 21 x 16 x 15 | 53 x 40 x 38 | 40 x 27 x 30 ATR300 36 x 25 x 27 ATR500 | 102 x 69 x 76 ATR300 91 x 64 x 68 ATR500 | $229.94 |
No Container/Kennel can be over in 76 cm (30 in) in height. Exception: Max height kennel size for ATR-500 is 68 cm (27 in) anything above the max height will not be accepted for carriage.
Guidance for Dimensions of Container
To assist in determining the approximate size of the traveling container, the following formula may be useful. When calculating the minimum internal height of the container, the height of bedding should be added to the height of the animal.
Animal measurements:
A = length of animal from tip of nose to base/root of tail.
B = height from ground to elbow joint.
C = width across shoulders or widest point (whichever is the greater).
D = height of animal in natural standing position from top of the head or the ear tip to the floor (whichever is higher).
Note: Measurements A, B, C and D for determining the container dimensions must relate to the largest animal.
The calculated dimensions are internal container dimensions.
Minimum internal container dimensions for a single animal
- Container length = A + ½ B
- Container width = C x 2
- Container height E = D + bedding
- Snub-nosed breeds require 10% larger container
Note: Container width calculation for multiple animals:
- Two animals: C x 3
Pet in their Acceptable Kennels
- Airline approved hard sided kennel
- Be free of interior protrusions that could be injurious to the animal
- Have openings easily accessible for emergency removal
- Leak proof
- Has sufficient absorbent material
- Containers/Kennels must be large enough to allow the animal to turn around freely in standing position, to sit or stand erect and to lie down in a natural position
Example:
This crate is the
WRONG size for your pet
WRONG size for your pet
This crate is the
GOOD size for your pet
GOOD size for your pet
Kennels must not be:
- Cardboard boxes (unless specified as acceptable for that type of AVIH)
- Soft sided
- Wire/mesh cages without a solid base
- Improperly ventilated containers/kennels
- Kennels with wire, “trap-door” roofs are not permitted
- No cracks, door must close/open & latch properly
Other Restrictions
We recommend you arrive at least 90 minutes prior to your flight departure. Customers can send up to two (2) pets in the same kennel – both animals must be the same species (no cat and dog mixed together). For more information see Canadian North Guideline for Pets Flying as Checked Baggage Pamphlet.
Conditions of Animals
- Animals that emits an offensive odor, is hostile, or in an agitated state at the time of tender will be denied at our discretion.
- Pets that are younger than eight weeks old will not be accepted for transport due to the possible dehydration during flight
- Females in heat, or with suckling young will not be accepted for transport.
- Muzzled animals will denied or otherwise restrained if the muzzle or other device restricts respiration
- Canadian North will not be responsible in the event of loss, delay, injury, sickness or death of any pet or animal accepted for transportation.
Pets in Cargo
Pets in Cargo
When your furry members of your family has to travel alone getting the pets ready to fly takes a little time, but the information that is provided to us will keep your pets safe and comfortable throughout their journey.
Here is some important information about shipping pets with Canadian North Cargo.
We limit the number of pets permitted on each flight, we strongly recommend requesting space for your pet as soon as you possible. If you do not request space for your pet(s) 48 hours before departure, space may not be available and you may not be permitted to ship your pet as Cargo.
- When pre booking the pet please have the following information ready for the Reservation agent
- Dimensions of the kennel
- Combined weight of pet in the kennel must be given at the time of reservation
- 24 hour phone number is to be provided
Live animals will not be transferred onto another airline and arrangements must be made with the other carrier.
Your pet can travel with you as baggage if:
- Animal is 8 weeks old and fully weaned
- Kennels are in good conditions, – free from cracks, door to close & Latch properly
- Containers/Kennels must be large enough to allow the animal to turn around freely in standing position, to sit or stand erect and to lie down in a natural position
- The shipper must provide the name and telephone number of the consignee or other responsible party who can be reached at any time while the shipment is in the care of Canadian North.
- Shipments of live animals must be presented to the carrier no later than two (2) hours prior to flight departure.
- Pre-paid at drop off at our cargo facilities
- Customers can send up to two (2) pets in the same kennel – providing the pets have adequate space and both animals must be the same species (no cat and dog mixed together)
- The Kennels must:
- Be Marked with directional “THIS WAY UP” arrow stickers (provided at cargo counter) on two sides
- Be marked with “Live Animal” stickers – provided at cargo counter
- Pets name marked the kennel.
- Does your Pet in the kennel fit between the dimensions of 53x 40x 38 cm to max of 102 x 69 x 76 centimeters? * Note max dimensions for ATR500 is 91 x 64x 68 cm*
Charges & Maximum Container/Kennel size
* Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Aircraft Type | External Dimensions (Inches) Length x Width x Height | External Dimensions (centimetres) Length x Width x Height | Maximum Dimensions (inches) Length x Width x Height | Maximum Dimensions (centimetres) Length x Width x Height | Flat Rate |
|---|---|---|---|---|---|
737 Aircraft | 21 x 16 x 15 | 53 x 40 x 38 | 40 x 27 x 30 | 102 x 69 x 76 | $229.94 |
ATR Aircraft | 21 x 16 x 15 | 53 x 40 x 38 | 40 x 27 x 30 ATR300 36 x 25 x 27 ATR500 | 102 x 69 x 76 ATR300 91 x 64 x 68 ATR500 | $229.94 |
No Container/Kennel can be over in76 cm (30 in) in height. Exception: Max height kennel size for ATR-500 is 68 cm (27 in) anything above the max height will not be accepted for carriage.
Guidance for Dimensions of Container
To assist in determining the approximate size of the traveling container, the following formula may be useful. When calculating the minimum internal height of the container, the height of bedding should be added to the height of the animal.
Animal measurements:
A = length of animal from tip of nose to base/root of tail.
B = height from ground to elbow joint.
C = width across shoulders or widest point (whichever is the greater).
D = height of animal in natural standing position from top of the head or the ear tip to the floor (whichever is higher).
Note: Measurements A, B, C and D for determining the container dimensions must relate to the largest animal.
The calculated dimensions are internal container dimensions.
Minimum internal container dimensions for a single animal
- Container length = A + ½ B
- Container width = C x 2
- Container height E = D + bedding
- Snub-nosed breeds require 10% larger container
Note: Container width calculation for multiple animals:
- Two animals: C x 3
Pet in their Acceptable Kennels
- Airline approved hard sided kennel
- Kennels are in good conditions, – free from cracks, door to close & Latch properly
- Containers/Kennels must be large enough to allow the animal to turn around freely in standing position, to sit or stand erect and to lie down in a natural position
- Be free of interior protrusions that could be injurious to the animal
- Have openings easily accessible for emergency removal
- Leak proof
- Has sufficient absorbent material
Example:
This crate is the
WRONG size for your pet
WRONG size for your pet
This crate is the
GOOD size for your pet
GOOD size for your pet
Kennels must not be:
- Cardboard boxes (unless specified as acceptable for that type of AVIH)
- Soft sided
- Wire/mesh cages without a solid base
- Improperly ventilated containers/kennels
- Kennels with wire, “trap-door” roofs are not permitted
Other Restrictions
Shipments of Pets must be presented to Canadian North at least two (2) hours prior to flight departure. In some cases specific cargo locations may need the pet earlier. Check with Cargo Reservations upon booking.
Customers can send up to two (2) pets in the same kennel – both animals must be the same species (no cat and dog mixed together)
For more information see Canadian North Guideline for Pets Flying as Cargo Pamphlet.
Conditions of Animals
- Animals that emits an offensive odor, is hostile, or in an agitated state at the time of tender will be denied at our discretion.
- Pets that appear to be aggressive, unruly or in distress may be denied for transport at our discretion
- Pets that are younger than eight weeks old will not be accepted for transport due to the possible dehydration during flight
- Females in heat, or with suckling young will not be accepted for transport.
- Muzzled animals will denied or otherwise restrained if the muzzle or other device restricts respiration
- Canadian North will not be responsible in the event of loss, delay, injury, sickness or death of any pet or animal accepted for transportation.
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