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Client First

Contact

General Contacts

Customer Contact Centre for Reservations / Ticketing

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Tel: 1-800-267-1247
Fax: 613-254-6303
TTY 1-877-873-3718
Email: contact@canadiannorth.com

Monday to Friday: 7 a.m. to 9 p.m. EST
Weekends & holidays: 9 a.m. to 7 p.m. EST

Headquarters

20 Cope Drive, Kanata,
Ontario Canada K2M 2V8
Tel: 1-800-661-3591
Fax: 613-254-6398

Cargo Call Center

For information on obtaining a quote, pickup or delivery, or cargo logistics:
Tel: 1-800-267-1247

cargologistics@canadiannorth.com
Monday to Friday 8 a.m. to 6 p.m. EST

Refunds/Credit Card Billing Inquiries

For Refundable Fare ticket inquiries, please email: refunds@canadiannorth.com

Groups / Conferences

For special group/conference fares:
Tel.: 1-800-267-1247
groupbookings@canadiannorth.com

Local Cargo Offices

Cargo Reservations and information

Tel: 1-800-267-1247

Arctic Bay Cargo

Arctic Bay Airport
Arctic Bay, NU X0A 0A0
Phone: 1-867-439-3000
Fax: 1-867-439-3001
E-mail: yabops7f@canadiannorth.com

Cambridge Bay Cargo

Cambridge Bay Airport
Cambridge Bay, NU X0B 0C0
Phone: 1-867-983-2656
Fax: 1-867-983-2796
E-mail: ycbcargo7f@canadiannorth.com

Kinngait / Cape Dorset Cargo

Cape Dorset Airport
Cape Dorset, NU X0A 0C0
Phone: 1-867-897-8938
Fax: 1-867-897-8180
Email: yteops7F@canadiannorth.com

Clyde River Cargo

Clyde River Airport
Clyde River, NU X0A 0E0
Phone: 1-867-924-6365
Fax: 1-867-924-6397
Email: ycyops7f@canadiannorth.com

Edmonton Cargo

1759 35 Avenue East
Edmonton International Airport, AB T9E 0V6
Phone: 1-780-890-4206
Fax: 1-780-890-7169
E-mail: yegcargo@canadiannorth.com

MON-FRI 08:00 – 16:00
SAT-SUN 08:00 – 12:00

Fort Simpson Cargo

Fort Simpson Airport
Fort Simpson, NT X0E 0N0
Phone: 1-867-695-2020
Fax: 1-867-695-2322
E-mail: yfsops7f@canadiannorth.com

Gjoa Haven Cargo

Gjoa Haven Airport
Gjoa Haven, NU X0B 1J0
Phone: 1-867-360-6193
Fax: 1-867-360-6194
E-mail: yhkairport@canadiannorth.com

Hay River Cargo

101 Airport Road
Hay River, NT X0E 0R9
Phone: 1-867-874-2847
Fax: 1-867-874-2849
E-mail: yhyops7f@canadiannorth.com

Sanirajak / Hall Beach Cargo

Hall Beach Airport
Sanirajak, NU X0A 0K0
Phone: 1-867-928-8927
Fax: 1-867-928-8882
E-mail: yuxops7F@canadiannorth.com

Igloolik Cargo

Igloolik Airport
Igloolik, NU X0A 1L0
Phone: 1-867-934-8973
Fax: 1-867-934-8955
E-mail: ygtops7F@canadiannorth.com

Inuvik Cargo

Mike Zubko Airport
P.O. Box 1038
Inuvik, NT X0E 0T0
Phone: 1-867-777-2953
Fax: 1-867-777-4729
E-mail: yevcargo@canadiannorth.com

Iqaluit Cargo

Iqaluit Airport
Iqaluit, NU X0A 0H0
Phone: 1-867-979-5317
Fax: 1-867-979-4655
E-mail: yfbcargo@canadiannorth.com

Kimmirut Cargo

Kimmirut Airport
Kimmirut, NU X0A 0N0
Phone: 1-867-939-2250
Fax: 1-867-939-2158
E-mail: ylcops7f@canadiannorth.com

Kugaaruk Cargo

Kugaaruk Airport
Kugaaruk, NU X0B 1K0
Phone: 1-867-769-6063
Fax: 1-867-769-6064
E-mail: ybbairport@canadiannorth.com

Kugluktuk Cargo

Kugluktuk Airport
Kugluktuk, NU X0B 0E0
Phone: 1-867-982-3092
Fax: 1-867-982-3668
E-mail: ycoairport@canadiannorth.com

Kuujjuaq Cargo

Kuujjuaq Airport
Air Inuit Cargo Building
Kuujjuaq, QC J0M 1C0
Phone: 1-819-964-2225
Fax: 1-819-964-6365
E-mail: yvpcargo7f@canadiannorth.com

Montreal Cargo

Air Inuit Cargo Warehouse
800 Stuart Graham, Suite 110
Dorval, QC H4Y 1J6
Phone: 1-514-631-8560
Fax: 1-514-636-7114
E-mail: yulcargo7f@canadiannorth.com

MON-FRI 08:00–20:00
SAT-SUN 08:00–16:00

Norman Wells Cargo

Norman Wells Airport
Norman Wells, NT X0E 0V0
Phone: 1-867-587-2321
Fax: 1-867-587-3077
E-mail: yvqcargo@canadiannorth.com

Ottawa Cargo

100 Thad Johnson Private
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6471
Fax: 1-613-254-6477
E-mail: yowcargoagent7f@canadiannorth.com

MON-FRI 07:30-19:30
SAT-SUN 08:00-16:30

Pangnirtung Cargo

Pangnirtung Airport
Pangnirtung, NU X0A 0R0
Phone: 1-867-473-8771
Fax: 1-867-473-8623
E-mail: yxpops7F@canadiannorth.com

Pond Inlet Cargo

Pond Inlet Airport
Pond Inlet, NU X0A 0S0
Phone: 1-867-899-8882
Fax: 1-867-899-8759
E-mail: yioops7F@canadiannorth.com

Qikiqtarjuaq Cargo

Qikiqtarjuaq Airport
Qikiqtarjuaq, NU X0A 0B0
Phone: 1-867-927-8873
Fax: 1-867-927-8320
E-mail: yvmops7F@canadiannorth.com

Rankin Inlet Cargo

Rankin Inlet Airport
Rankin Inlet, NU X0C 0G0
Phone: 1-867-645-3720
E-mail: yrtcargo@canadiannorth.com

Resolute Bay Cargo

Resolute Bay Airport
Resolute Bay, NU X0A 0V0
Phone: 1-867-252-3982
Fax: 1-867-252-3794
E-mail: yrbops7f@canadiannorth.com

Taloyoak Cargo

Taloyoak Airport
Taloyoak, NU X0B 1B0
Phone: 1-867-561-5054
Fax: 1-867-561-5055
E-mail: yyhairport@canadiannorth.com

Ulukhaktok Cargo

Ulukhaktok Airport
Ulukhaktok, NT X0E 0S0
Phone: 1-867-396-3063
Fax: 1-867-396-3053
E-mail: yhiops7f@canadiannorth.com

Yellowknife Cargo

155 Bristol Ave.
Yellowknife, NT X1A 2R3
Phone: 1-877-214-6001 ext 6651
E-mail: yzfcargo7f@canadiannorth.com

Note to passengers

We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;

If you are affected by this issue, please try the following alternatives:
  • Try calling us from a different phone – in particular from a cell phone if you have access to one
  • Email us at contact@canadiannorth.com

Customer Relations, Baggage, Cargo and Denied Boarding Claims

Air Passenger Protection Regulations

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com

Online Claim Form:

Sales Offices

Cargo Business Development ​

Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com

Baffin Island

Brian Tattuinee, Manager, Sales
Email: btattuinee@canadiannorth.com

Nunavik

Shelly De Caria, Senior Manager, Sales and Community Relations
Email: sdecaria@canadiannorth.com

Services

Maintenance

Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com

Engineering

Norman Vincent, Director, Engineering
Email: nvincent@canadiannorth.com

Public Affairs

Media Relations

Tel: 403-589-8781
Email: mediarelations@canadiannorth.com

Charters

CNRL, Imperial/Esso or Husky Energy Flights

Please contact your travel co-coordinator for all travel details. If unavailable, up-to-date flight information and baggage details can be answered by Canadian North Charter staff at the following numbers:
  • CNRL Support – 1-888-991-9909
  • Imperial/Esso Support – 1-866-997-9330
  • Husky Energy Support – 403-648-6110 or toll free 1-844-440-4424
Press #1 for flight information Press #2 for baggage information For all other inquiries please call 1-⁠403-⁠648-⁠3581

Charter Terminals (check itinerary for correct location)::

CALGARY:

Canadian North Charter Terminal
580 Palmer Road N.E.

Canadian North Charter Terminal
393 Palmer Road N.E.

EDMONTON:

Canadian North Charter Terminal
3731 – 52 Avenue East

Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East

New Charter Sales Inquiries

Tel: 1-800-267-1247
Fax: 403-250-2019
Email: charters@canadiannorth.com

Complaint/Concern/Feedback

Here, you can find out how to contact us if you have a complaint. Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints you may have!

This is not a claim form. For claims, fill the online claim form

Personal data of the passenger

Any personal data that we collect will only be used to process your enquiry and will be safely and securely stored.
Did you travel for:

Flight Information

Please enter the departure date as shown on the booking confirmation of your original booking.

Further passengers on the booking

Please provide all further passengers on the booking
How many further passengers traveled with you?
For each additional passenger, please enter the passenger names as shown on the booking confirmation of your original booking.

Your concern

Please select the reason for your complaint here.

Tell us about our service

1=Poor / 2= Fair / 3=Good / 4= Very Good / 5 = Excellent

Are you satisfied level:


Reservation Service:


Counter Service Departure:


Security Clearance:


In-flight service from your flight attendants:


Your meal service:


Counter Service Arrival:


Overall experience:

Additional Comments or Suggestions

Assignment of seats to children under the age of 14 years

Did you sit in a close proximity from your child / children:

Musical instruments

Did you have a musical instrument as checked or carry-on baggage with you:
If YES was it accepted on board:
If NO did you respect the establish terms and conditions: restrictions with respect to size and weight, restrictions with respect to quantity, and the use of stowage space in the cabin: