Skip to content

Client First


General Contacts

Customer Contact Centre for Reservations / Ticketing

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Tel: 1-800-267-1247
Fax: 613-254-6303
TTY 1-877-873-3718

Monday to Friday: 7 a.m. to 9 p.m. EST
Weekends & holidays: 9 a.m. to 7 p.m. EST


20 Cope Drive, Kanata,
Ontario Canada K2M 2V8
Tel: 1-800-661-3591
Fax: 613-254-6398

Cargo Call Center

For information on obtaining a quote, pickup or delivery, or cargo logistics:
Tel: 1-800-267-1247
Monday to Friday 8 a.m. to 6 p.m. EST

Refunds/Credit Card Billing Inquiries

For Refundable Fare ticket inquiries, please email:

Groups / Conferences

For special group/conference fares:
Tel.: 1-800-267-1247

Note to passengers

We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;

If you are affected by this issue, please try the following alternatives:
  • Try calling us from a different phone – in particular from a cell phone if you have access to one
  • Email us at

Customer Relations, Baggage, Cargo and Denied Boarding Claims

Air Passenger Protection Regulations

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

For Customer Relations inquiries or Baggage claims, email See the Baggage Declaration Form
For Cargo Claims, email
For General Inquiries, please email:

Online Claim Form:

Sales Offices

Cargo Business Development ​

Todd Chahley, Director, Cargo Product & Business Development

Baffin Island

Brian Tattuinee, Manager, Sales


Shelly De Caria, Senior Manager, Sales and Community Relations



Mike Bernard, Director, Maintenance


Norman Vincent, Director, Engineering

Public Affairs

Marketing and Communications

Dan Valin, Manager, Marketing and Communications

Media Relations

Tel: 613-254-6294


CNRL, Imperial/Esso or Husky Energy Flights

Please contact your travel co-coordinator for all travel details. If unavailable, up-to-date flight information and baggage details can be answered by Canadian North Charter staff at the following numbers:
  • CNRL Support – 1-888-991-9909
  • Imperial/Esso Support – 1-866-997-9330
  • Husky Energy Support – 403-648-6110 or toll free 1-844-440-4424
Press #1 for flight information Press #2 for baggage information For all other inquiries please call 1-⁠403-⁠648-⁠3581

Charter Terminals (check itinerary for correct location)::


Canadian North Charter Terminal
580 Palmer Road N.E.

Canadian North Charter Terminal
393 Palmer Road N.E.


Canadian North Charter Terminal
3731 – 52 Avenue East

Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East

New Charter Sales Inquiries

Tel: 1-800-267-1247
Fax: 403-250-2019

Local Cargo Offices

Cargo Reservations and information

Tel: 1-800-267-1247
For a listing of all cargo locations please visit:


Here, you can find out how to contact us if you have a complaint. Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints you may have!

This is not a claim form. For claims, fill the online claim form

Personal data of the passenger

Any personal data that we collect will only be used to process your enquiry and will be safely and securely stored.
Did you travel for:

Flight Information

Please enter the departure date as shown on the booking confirmation of your original booking.

Further passengers on the booking

Please provide all further passengers on the booking
How many further passengers traveled with you?
For each additional passenger, please enter the passenger names as shown on the booking confirmation of your original booking.

Your concern

Please select the reason for your complaint here.

Tell us about our service

1=Poor / 2= Fair / 3=Good / 4= Very Good / 5 = Excellent

Are you satisfied level:

Reservation Service:

Counter Service Departure:

Security Clearance:

In-flight service from your flight attendants:

Your meal service:

Counter Service Arrival:

Overall experience:

Additional Comments or Suggestions

Assignment of seats to children under the age of 14 years

Did you sit in a close proximity from your child / children:

Musical instruments

Did you have a musical instrument as checked or carry-on baggage with you:
If YES was it accepted on board:
If NO did you respect the establish terms and conditions: restrictions with respect to size and weight, restrictions with respect to quantity, and the use of stowage space in the cabin: