A Few Travelling Tips
Travel Bank 101
Travel Bank is a new customer refund solution that allows passengers to manage ticket refunds online or through our Customer Contact Centre, in a convenient single account.
Passengers can use their Travel Bank funds as a form of payment towards tickets for travel on Canadian North. Funds can be applied to the full amount of the purchase including taxes and fees, including change fees.
Travel Bank funds can also be combined with one (1) additional form of payment. This is limited to Visa & MasterCard credit and debit cards, American Express credit cards or cash.
When tickets are issued using Travel Bank as a form of payment, the Travel Bank account will be automatically updated to reflect the transaction.
For more information, check out the question-and-answer section below.
Questions & Answers
Can I use Travel Bank to pay baggage fees?
No. At this time funds cannot be used to pay for baggage fees.
Does this mean I won’t get my money back if I cancel my flight?
This depends on the type of fare you book. Our Super Flex fares remain refundable to the original form of payment used for the original ticket purchase. Travel Bank provides customers with a convenient account to hold refunds for their purchase of non-refundable fares, such as our Saver and Flex fares. Always be sure to check the fare type and its associated terms and conditions before booking.
How does Travel Bank interface with Aurora or Aeroplan Points? Can I still use my points towards flights?
Your Travel Bank is attached to your unique Aurora Rewards number, which is used for your customer profile with Canadian North.
Flights booked on points are not associated with Travel Bank, however Travel Bank funds can be used to pay for fees and taxes associated with redeeming Aurora points for travel. Should you cancel a flight booked on points, that process remains the same.
Travel Bank can be applied towards the payment of fees and taxes for Aurora Rewards redemption purchases. Travel Bank may not be used for purchases made via Aeroplan.
Are change fees increasing? If so, to what?
No, our fees won’t be increasing. As part of this implementation, and in line with industry standards, our change and cancellation policies have been updated for our retail non-refundable fares. Starting March 6, 2025, our existing change fees will be updated to a change/cancellation fee. Saver fares may be cancelled and refunded to your Travel Bank for the same fee of $100-$115, and Flex fares may be cancelled and refunded to your Travel Bank for the same fee of fee of $50-$57.50. There are no cancelation fees associated with Super Flex fares.
Do my Travel Bank funds expire?
Yes. Travel Bank funds expire up to 365 days from their original date of deposit into your account.
Can I access my Travel Bank account online? Or do I have to call the call centre?
You can do both . Accessing your Travel Bank account online is easy. Simply log into your account using your Aurora Rewards login and password.
Customers can access your Travel Bank account details including your balance, expiry dates and transactions by clicking the ‘log-in’ link, and using your Aurora Rewards Username and Password.
If you prefer to speak with someone directly, our Customer Contact Centre staff are available Monday to Friday, 6:30 AM to Midnight (Eastern) and Weekends, 7:00 AM to 9:00 PM (Eastern) and can be reached at 1-800-267-1247.
Can I use my Travel Bank to pay for a flight for someone else?
Yes. Travel Bank funds can be used to purchase travel for a passenger other than the account holder. The Travel Bank account holder must make the purchase using their Customer Profile and the details of the passenger traveling. Payment can be completed using the Travel Bank account holder’s funds.
Can I sell my Travel Bank funds?
No. Canadian North Travel Bank funds posted for sale on any online classified website or social media platform may not be valid or may become invalid at a later date.
Can I give my Travel Bank funds as a gift?
No. Gifting Travel Bank funds is not permitted.
Can I transfer my Travel Bank funds to someone else?
Transfers are not permitted other than the following exceptions:
- Travel Bank funds may only be transferred by the Travel Bank account holder.
- Funds can only be transferred for the same account holder when the account holder has multiple accounts.
- Merging duplicate accounts.
- Transferring Travel Bank funds for a minor to their Parent/Guardian’s account.
- Transferring funds deposited into the incorrect Travel Bank account from a self-serve change or cancellations through canadiannorth.com
If one of the above scenarios applied, a transfer is only permitted if both accounts have existed for seven days or longer.
How is Canadian North keeping my Travel Bank safe?
Travel Bank accounts and funds can only be accessed using the Customer Profile.
Passengers can contact Canadian North with Travel Bank account inquiries, and your identity will be verified according to Canadian North’s Privacy Qualification Standards.
Flight bookings and Travel Bank credit purchased with a stolen card or in any other unauthorized fashion will be revoked and cancelled immediately without notice or reimbursement. Canadian North will not be liable for any loss of funds resulting from a fraudulent transaction.
If you suspect fraudulent use of your Travel Bank, please contact customerrelations@canadiannorth.com
Any reported fraudulent use of Travel Bank will be investigated however Canadian North is not liable for any unauthorized use of Customer Profiles, Aurora Rewards ID and Profiles, password, Travel Bank funds or payment card information.
Please note, Canadian North is only able to verify if Travel Bank funds are currently available.
What happens if the Travel Bank account holder dies?
In the event of death, upon presentation of a valid medical certificate, death certificate or funeral director’s statement, the passenger’s tickets will be refundable to their estate. The refund will be the difference, if any, between the fare paid less the applicable one-way fare for transportation used. If no transportation used, a full refund will be issued.
See Canadian North’s Domestic Tariff for additional details.
Can I use my Travel Bank Funds when booking through a travel agency?
No. Travel Agency and tickets issued by other airlines (OA) are out of scope for Travel Bank use. This includes refunds, deposits and using Travel Bank as form of payment.
I purchased a ticket through a Travel Agency. Will my refund be issued to Travel Bank?
No. Flights booked through travel agencies will follow the cancelation and refund process of the travel agency and are handled separately from your Canadian North/ Aurora Rewards profile. Funds will not be deposited into your Travel Bank account.
Who is excluded from using Travel Bank?
Most retail passengers will have access to, and use, Travel Bank to manage their cancelations and refunds.
Some specialty passengers are excluded from Travel Bank, including:
- All Travel Agency and GDS ticketed reservations including Aeroplan
- Government of Nunavut Medical and Duty travel fares
- Government of the Northwest Territories Medical and Duty travel fares
- Group Bookings
- Tour Operator Fares
- myIDtravel bookings
When can I start to use Travel Bank?
Travel Bank will be available as a form of payment for tickets issued from March 5, 2025 onward. Tickets issued prior to this date will continue to be managed under the terms and conditions in place at the time of purchase.
Terms and Conditions
Travel Info
