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A Few Travelling Tips

Baggage

Fees in effect for tickets issued ON or AFTER May 29, 2024

Overview: Inuinnaqtun | Inuvialuktun

Fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on the itinerary. Fees will be charged for each direction of a return ticket. In cases where a ticket includes a stop-over, the fees will be charged each time the passenger checks in baggage at the counter.

MAX. 50 LBS PER CHECKED ITEM
RATE
1st (Priority – to travel with passenger)
FREE
2nd (Excess – to travel standby)
$86.25
3rd (Excess – to travel standby)
$138
4th & 5th
Must be shipped by cargo
Animal in Hold (AVIH)
$230
Pet in Cabin, under seat (PETC)
$86.25
MAX. 50 LBS PER CHECKED ITEM
RATE
1st (Priority – to travel with passenger)
FREE
2nd (Excess – to travel standby)
$86.25
3rd (Excess – to travel standby)
$138
4th & 5th
Must be shipped by cargo
Animal in Hold (AVIH)
$230
Pet in Cabin, under seat (PETC)
$86.25
MAX. 50 LBS PER CHECKED ITEM
RATE
1st (Priority – to travel with passenger)
FREE
2nd (Priority – to travel with passenger)
FREE
3rd (Excess – to travel standby)
$138
4th & 5th
Must be shipped by cargo
Animal in Hold (AVIH)
$230
Pet in Cabin, under seat (PETC)
$86.25
MAX. 50 LBS PER CHECKED ITEM
RATE
1st (Priority – to travel with passenger)
FREE
2nd (Priority – to travel with passenger)
FREE
3rd (Excess – to travel standby)
$138
4th & 5th
Must be shipped by cargo
Animal in Hold (AVIH)
$230
Pet in Cabin, under seat (PETC)
$86.25
MAX. 50 LBS PER CHECKED ITEM
RATE
1st (Priority – to travel with passenger)
FREE
2nd (Priority – to travel with passenger)
FREE
3rd (Excess – to travel standby)
$138
4th & 5th
Must be shipped by cargo
Animal in Hold (AVIH)
$230
Pet in Cabin, under seat (PETC)
$86.25
MAX. 50 LBS PER CHECKED ITEM
RATE
1st (Priority – to travel with passenger)
FREE
2nd (Excess – to travel standby)
$86.25
3rd (Excess – to travel standby)
$138
4th & 5th
Must be shipped by cargo
Animal in Hold (AVIH)
$230
Pet in Cabin, under seat (PETC)
$86.25

overweight and Oversize fees

Overweight:

  • Items 51 to 100 lbs: $172.50 per item*
  • Items 101 lbs+: Must be shipped by Cargo, cannot be checked in at counter

Oversize:

  • Length x Width x Height is greater than 62 in (158 cm): $230 per item*

*All checked baggage fees are cumulative, except for overweight and oversize fees. Where a checked item is both overweight and oversized, only one of these fees will apply, whichever is less.

Here are some important checked baggage steps to prepare for your flight

The checked baggage fees and allowances that apply to you are on your Electronic Ticket Receipt. Review the number of checked bags included for each person travelling, so you can decide if you want to purchase additional checked bags ‘a la carte’ when you check in, or if you will need to adjust the amount you will travel with.

Excess/overweight/oversize fees will be charged for each direction of a return ticket. In cases where a ticket includes a stop-over, the fees will be charged each time you check in baggage at the counter.

Only the checked bags included within your fare type will be prioritized to travel with you. Additional bags will travel as ‘stand by’, and if the aircraft is full, they will be transported on a different flight when there is space available.

If you will be checking in more bags than your fare type includes, you should decide which will be priority and which will be standby and pack accordingly, so you are sure your most important items are more likely to arrive with you. Our Airport Customer Service Agents will confirm this with you when you check in.

Each passenger can check in up to 3 bags at the airport counter. If you are bringing more than 3 bags, those additional bags will need to be shipped by Cargo. They cannot be checked in at the airport counter.

You should make separate arrangements to get them dropped off at Cargo before you travel, and for them to be picked up when they arrive. Here is a list of our Canadian North Cargo locations.

 

Fees in effect for tickets issued BEFORE May 29, 2024

Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.

overweight fees

Overweight of 51 to 70 lbs: $57.50* Overweight of 71 to 100 lbs & oversize: $172.46*

* if not included in free allowance + excess fee

How do I pay for checked baggage?

When you check in at the airport, a Customer Service Agent will process your checked baggage and collect any additional fees if applicable.

Exceptions:

  • Customers traveling with infants may check-in a car seat or bassînet; and a fully collapsible stroller (umbrella style or playpen) at no additional charge.

If the ticket you are traveling on consists entirely of flights operated by Canadian North:

Our standard carry-on baggage, and checked baggage rules apply.

If the ticket you are traveling on also includes flights operated by one or more of our partner airlines:

If the first flight on your ticket is operated by a Canadian North partner airline rather than Canadian North, the partner airline’s checked baggage guidelines, allowances and fees will apply for that flight and all other flights on your ticket. Please be sure to familiarize yourself with the partner airline’s baggage policies, including their guidelines, allowances and fees:

If the first flight on your ticket is operated by Canadian North then Canadian North’s checked baggage guidelines, allowances and fees will apply for that flight and all other flights on your ticket.

How do I qualify for Concierge baggage allowance?

It’s free to enroll in Aurora Rewards and earn points that you can redeem for flights, merchandise and gift cards. See how many points are needed to earn Concierge status on the Aurora Rewards website under Qualifying for Aurora Concierge. To learn more about the benefits of being a Concierge member, click here.

Checked Baggage Tips

  • Always make sure that each piece of baggage is clearly identified with your name, address and phone numbers. It is also a good idea to have this information inside your baggage as well. Ask for name tags at our counters.
  • Keep all handles and straps secured or remove them if possible. They could get caught in the baggage belt and damage your baggage or someone else’s baggage.
  • Keep your belongings in sight at all time, never leave your baggage unattended at the airport.
  • Do not lock your baggage as it could be open for inspection.
  • Keep in a safe place a list of the items in your baggage and their estimated value.

Canadian North is required to enforce carry-on baggage size restrictions, as per Transport Canada regulations. A cabin baggage size unit is available at check-in to ensure that your carry-on(s) fits in the allotted space. On board the aircraft, all carry-on baggage must be stowed under the seat or in the overhead compartments.

Total space per passenger:

  • Jet – 10 inches by 18 inches by 22 inches (26 cm x 46 cm x 56 cm) Max weight 22lbs/10kg
  • Turboprop ATR42, and ATR72 – 9 inches by 16 inches by 18 inches (23 cm x 41 cm x 46 cm) Max weight 22lbs/10kg

Transport Canada pre-boarding security scanning prohibits passengers from taking certain items on board an aircraft. Liquids and gels in amounts smaller than 100mL may be taken on board the aircraft, in carry-on baggage, provided they are placed in a clear and re-sealable plastic bag and the contents are in the original packing.

E-cigarettes are permitted on the aircraft provided they are packed in the passenger’s carry-on baggage and not in checked baggage. Use of e-cigarettes onboard the aircraft is strictly prohibited.

Other items are restricted on board an aircraft. For a detailed list of Transport Canada prohibited items (e.g. liquids, gels, etc.) in carry-on baggage please refer to the Permitted and Prohibited Items on CATSA website.

Carry-on Baggage Tips

Some items should always be kept on you or in your carry-on baggage:

  • Identification such as driver’s license, health care card, etc.
  • Medication
  • Car and house keys
  • Valuable, fragile items such as jewellery, cameras, electronic devices
  • Laptop computer

Note for Kenn Borek Passengers

If you are flying with Kenn Borek, please note that carry-on baggage is not permitted on any KBAL aircraft. Passengers may carry personal items on board the aircraft, but these items must be secured in the cargo area whenever instructed. Personal items are limited to the following:

  • A purse/handbag of maximum dimensions of 10” x 12” x 8” (exceeding these dimensions will result in the bag being checked in and loaded as cargo before passengers board the aircraft)
  • Camera
  • Coats
  • Containers of life-sustaining items, including mediciation in its original container
  • Mobiliity aids including crutches, canes, walkers or other special need items
  • Battery-powered medical equiptment (such as CPAP and sleep apnea devices) and Personal Oxygen Concentrators

Alcohol or Liquor

In carry-on baggage

Alcohol brought onboard a Canadian North flight cannot be consumed on board.

In checked baggage

Alcohol in unopened retail packaging purchased before a security checkpoint or homemade beer or wine, must be packed in your checked baggage. Homemade liquor is not permitted, as the alcohol content cannot be verified.

Restrictions

  • Alcohol over 70% alcohol by volume (140 proof) is prohibited (including 95% grain alcohol and 150 proof rum).
  • Up to 5 liters (1.3 gallons) of alcoholic beverages with alcohol content between 24% and 70% (140 proof) is accepted per passenger as checked baggage in its original retail packaging.
  • There is no restriction on the amount of alcohol you may pack in your checked luggage, provided it contains under 24% alcohol by volume (48 proof), such as beer or wine.
*Passengers are responsible for knowing the laws and regulations in effect at their destination. Always check with the local Municipality as to whether or not alcohol is allowed in the community

Avalanche Rescue Backpacks

One avalanche backpack will be accepted per passenger in either carry-on or checked baggage on domestic flights, under the following conditions:

  • The backpack is suitably packed so that it cannot be activated accidentally.
  • Its pyrotechnic trigger mechanism does not contain more than 200 mg net of explosive substance as per IATA Division 1.4S.
  • It contains one cartridge of compressed gas as per IATA Division 2.2.
  • The airbags within the backpack are fitted with pressure relief valves
  • Avalanche rescue backpacks must be declared at airport check-in and require airline approval before they are accepted as baggage.

Avalanche transceivers are accepted in both carry-on and checked baggage, however, the batteries must be removed from the unit and transported in carry-on baggage. Each battery should be placed in its own protective case or have the terminals protected with tape to prevent short-circuiting.

Battery Operated Personal Transportation Devices

These personal transport vehicles are not accepted in either checked baggage or carry-on baggage due to safety concerns associated with the lithium batteries that power them. Please contact a Canadian North’s Cargo representative to see if they can be transported by cargo.

  • Hoverboards
  • Airwheels
  • Balance wheels / balance glider
  • Electric skateboards
  • Electric bikes
  • Mini-Segways
  • Recreational scooters

Camping Equipment

The following are accepted in your checked baggage:

  • Unused camping stove in its original, unopened package
  • Used camping stove that has contained flammable liquid will be accepted only if:
    • The fuel tank/fuel cell has been removed from the stove, drained of all liquid fuel and rinsed with a neutralizing agent such as cooking oil
    • The fuel tank is closed with the cap securely fastened, wrapped in absorbent material such as paper towel and then placed in a polyethylene or equivalent bag
    • The top of the bag must be sealed or gathered and closed with an elastic band

If the fuel tank has not been flushed or any fuel smell is detected during the check-in process (including an inspection), the item will be denied carriage.

The following are not accepted in either your carry-on or checked baggage:

  • Fuel tablets
  • Camping stove gas cartridges or refills
  • Flammable gas canisters

Cannabis

Medical cannabis

Passengers authorized by Health Canada to carry medical cannabis (marijuana) must present legal documentation permitting possession if the amount of medical cannabis they are carrying appears to be more than the legal limit for recreational cannabis (30 grams) As part of standard procedure, Canadian Air Transport Security Authority (CATSA) screening officers may call local authorities to verify the validity of the documents. This process can take significantly longer than normal screenings as authorities may have to be called from off site, depending on the airport. For this reason, it is suggested that passengers allocate extra time for security screening when travelling with medical cannabis over the legal limit for recreational cannabis.

Canadian North is not responsible for the delay caused by additional screening and will not compensate passengers who have missed their flights.

Cannabis for recreational use

Travelling within Canada you are permitted to carry cannabis within the legalized personal possession limits (up to 30 grams). This is subject to requirements that may be introduced by authorities.

Cannabis must be kept stowed in carry-on luggage at all times and cannot be consumed, rolled or otherwise exposed to the cabin or other passengers at any time.

*Passengers are responsible for knowing the laws and regulations in effect at their destination. Always check with both Provincial and local Municipality as to whether or not cannabis is allowed in the community.

Defense Sprays and Disabling Devices

Devices specifically designed to stun, disable or immobilize are not permitted onboard the aircraft. These include:

  • Devices for shocking, such as tasers, stun guns, and stun batons
  • Animal stunners
  • Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, bear spray, capsicum sprays, tear gas, acid sprays and animal repellent sprays.

Drones

Whether you can bring your drone in checked or carry-on baggage is determined by the size (Watt-hour rating) of the lithium-ion battery as follows:

  • Where the lithium-ion battery exceeds 160 Wh, the device is prohibited in either checked or carry-on baggage.
  • Where the lithium-ion battery exceeds 100 Wh but does not exceed 160 Wh, you may have the device in either checked or carry-on baggage, but approval of the airline is required.
    • Maximum of 2 spare batteries permitted in carry-on baggage only.
    • Spare lithium batteries of any type are prohibited in checked baggage because of the potential fire hazard.

In carry-on baggage

Drones in carry-on baggage must remain turned off. The carry-on bag must meet the carry-on baggage size and weight requirements and be safely stowed at all times. Drones cannot be used at any airport or onboard the aircraft.

When going through security with a drone, your gear may be subject to additional screening. Bear in mind that the final decision on whether you can bring this item through the airport security check-point rests with that airport security officials.

In checked baggage

Drones are accepted in checked baggage providing that the lithium batteries have been removed from the drone and carried onboard in your carry-on baggage. Drones must be properly packaged for shipping.

Dry Ice or Gel/Ice Packs

Dry ice

Dry ice can be used to keep perishable items (e.g. seafood) cool in your carry-on or checked baggage provided the following conditions are met:

  • Dry ice must be declared at check-in.
  • Weight of dry ice must not exceed 2.5 kg (5 lb) per passenger.
  • Items must be properly packaged to prevent leakage in a box or container that:
    • Is properly ventilated to allow the release of carbon dioxide
    • Is in good condition and free of any damage
  • Each package must be clearly marked “Dry Ice” or “Carbon Dioxide Solid”, must show the net weight of dry ice and identify the perishable item being preserved by the dry ice.

If your itinerary includes a connecting flight with another airline you may NOT travel with a dry ice container as checked baggage due to special handling requirements.

Gel or ice packs

Gel or ice packs in carry-on baggage are subject to all liquid and gel restrictions. If possible, we encourage you to use frozen peas/vegetables as an alternative to gel packs to keep your perishable items in your carry-on fresh.

Exceptions:

  • Gel or ice packs that are used to refrigerate medication are exempt from these restrictions, provided the medication bears a label or is accompanied by a doctor’s/pharmacist’s note stating that refrigeration is required.
  • Gel packs used to refrigerate baby food, breast milk or formula for infants younger than two years of age are also permitted in your carry-on.
  • Gel packs in checked baggage are accepted without restrictions.

Electronic Cigarettes or Vaporizers

In carry-on baggage

These devices may be carried in the aircraft cabin under the following conditions:

  • The battery can remain installed but the device must be carried on your person to prevent accidental activation.
  • Spare batteries must be protected from short circuit and carried in carry-on baggage.
  • Any liquid components must meet safety restrictions for liquids in carry-on baggage.
  • E-cigarettes cannot be used onboard the aircraft.

In checked baggage

E-cigarettes are not permitted in checked baggage due to their lithium battery’s propensity to catch fire

Firearms and Ammunition

Hunting rifles and shotguns are accepted with Canadian North, with the following conditions:

  • Firearm is checked as baggage
  • Firearm is unloaded at the time of check in
  • Firearm is secure and trigger locked
  • Firearm is in a hard sided, non see-through, locked case that cannot be easily broken into during transport
  • Ammunition must be packed securely in the manufacturer’s original container and placed inside a suitcase cushioned with clothing
  • Only shells or cartridges are acceptable types of ammunition. Gunpowder and gunpowder pellets are strictly prohibited
  • You must complete and sign the Firearm Declaration, available at the check-in counter on the day of your travel
  • If your firearm is in excess of your baggage allowance, additional baggage charges will apply.

IMPORTANT REMINDER:

Registered firearms such as handguns require government documentation for transport. (The carriage of a loaded weapon is a violation of Federal Government Regulations (ACT 103.12).)​

Fireworks, Christmas Crackers and Sparklers

Fire crackers, Christmas crackers, party poppers, sparklers or fireworks present a number of hazards, including explosivity and flammability.

They are not accepted as either checked or carry-on baggage on Canadian North.

Fuel Cell Systems

Fuel cells and up to 2 spare fuel cartridges for powering portable electronic devices (e.g. laptops, cell phones or cameras) are accepted in your carry-on only.

Refueling of fuel cells on board an aircraft is not permitted. Installation of a spare cartridge is allowed.

The maximum quantity of fuel in any fuel cell or fuel cell cartridge must not exceed the following:

  • 200 ml (6.7 fl oz) for liquids
  • 200 g (0.4 lb or 7 oz) for solids
  • 120 ml (4 fl oz) for liquefied gas (non-metallic)
  • 200 ml (6.7 fl oz) for liquefied gas (metal)

The fuel cell cartridges must have a water capacity of 120 ml (4 fl oz) or less for hydrogen in metal hydride. Each fuel cell or cartridge must be marked with the maximum quantity and type of fuel.

Each fuel cell or cartridge must be marked with a manufacturer’s certification that it conforms to IEC PAS 62282–6–100 Ed.1 and must be durably marked by the manufacturer: “APPROVED FOR CARRIAGE IN AIRCRAFT CABIN ONLY.”

Fuel cells whose sole function is to charge a battery in the device are not permitted.

Gasoline Powered Devices

Gasoline-powered equipment, such as chainsaws and snow blowers, are only allowed if it’s new and in its original packaging and has never been opened. You may not check gasoline or any other flammable fuel to power the device.

Heat Generating Equipment

Curling irons containing hydrocarbon gas

One gas-operated curling iron is accepted per person:

  • without the gas container in your carry-on baggage or
  • with its hydrocarbon gas container in your checked baggage provided the safety cover is securely fitted over the heating element.

Separate gas refills are not permitted in either carry-on or checked baggage.

Battery-operated equipment capable of generating extreme heat

Items such as underwater torches, diving lamps or soldering irons are accepted in checked baggage as long as the following requirements are met:

  • The device and its batteries must be declared and approved at check-in.
  • Heat-producing component and the battery must be isolated from each other by the removal of the heat-producing component.
  • The battery or another component (e.g. fuse); and any battery which has been removed must be protected against short circuit (by placement in original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch).

Heated Clothing

Can you wear heated clothing when travelling on Canadian North flights? Yes, as long as they are powered off.

You can pack heated clothing in your checked baggage as long as the battery it contains is removable. You must remove the battery and carry it with you in your carry-on baggage (see Lithium Battery rules).

Heated clothing with a non-removable lithium-ion battery are not accepted in checked baggage on Canadian North flights as they pose a fire risk on board the aircraft.

Lighters and Matches

Lighters or matches are not permitted in checked baggage.

You can carry the following on board:

  • One small book of safety matches or
  • One small lighter (for example, common Bic-style lighter)

The following items are prohibited in both carry-on and checked baggage

  • Strike-anywhere matches
  • Torch or windproof lighters
  • Lighter fluid
  • Lighters with oil tanks not containing absorbent material (cotton)
  • Cigar lighters (those producing a strong blue flame) and pistol-shaped lighters cannot be checked in with baggage or carried on board.

Please make sure not to leave any lighters in the cabin when disembarking.

Liquids, Gels and Aerosols

Carry-on baggage

Safety regulations limit the quantity of liquids, aerosols and gels that can be transported in your carry-on baggage. To speed up security screening, please ensure that the liquids, personal/toiletry items and non-solid food in your carry-on are packaged properly before arriving at the airport

  • All liquids, gels and aerosols, pastes, lotions, creams, drinks and other items of similar consistency must be in containers with a capacity no greater than 100 ml (3.4 oz).
  • Containers must be packed in a transparent, re-sealable plastic bag with a maximum capacity not exceeding 1 litre.
  • Only 1 bag is allowed per traveler, and must be taken out of carry-on baggage for inspection at airport security.
  • Exemptions will be made for medications, baby products, and special dietary requirements.
  • Containers larger than 100 ml will not be accepted, even if they are only partially filled.

Checked baggage

Any containers larger than 100 ml (3.4 oz) should be packed in your checked baggage as long as they are not containing prohibited items.

Toiletry articles or aerosols such as deodorant, hair spray, insect repellant and nail polish remover are accepted as checked baggage providing that:

  • They do not exceed a maximum limit of 500 g or 500 ml (16 oz) per container
  • Release valves must be protected by a cap to prevent inadvertent release of the contents.

The total net quantity of toiletry articles and aerosols in checked baggage must not exceed 2 kg or 2 L (70 oz) per person.

The following items are not accepted in your carry-on or checked baggage:

  • Canned oxygen (also known as recreational or flavoured oxygen)
  • Alcoholic beverages with an alcohol content of 70% or more

Lithium Batteries

Lithium cells or batteries power many consumer electronic devices and medical devices, like watches, laptop batteries, calculators, cell phones, hearing aids and much more. You can bring lithium-battery powered devices as carry-on items or in checked baggage.  Spare lithium batteries are allowed as carry-on items only with batteries individually protected to prevent short circuit.

Examples of Lithium Batteries

  • Small lithium batteries and cells (<100Wh) – mobile phones, cameras, watches, portable music players, most original laptop computer batteries
  • Medium lithium batteries and cells (110-160Wh) – extended life batteries for laptop computers and batteries used by audiovisual professionals
  • Large lithium batteries and cells (>160Wh) – found in some electric and hybrid vehicles, mobility devices or scooters

As per IATA Table 2.3.A

Battery Equipped or SpareWatt-hour (Wh) ratingCarry-onChecked
Equipped<100WhYesYes*
Spare<100WhYes – Max of 20 individually protected spares per personFORBIDDEN
Equipped100-160WhYesYes*
Spare100-160WhYes – Max of 2 individually protected spares per personFORBIDDEN
Equipped>160WhFORBIDDENFORBIDDEN
Spare>160WhFORBIDDENFORBIDDEN
* Ensure that all electronic devices (e.g. laptops, cameras, and portable games) are turned off and switches are protected from accidental activation.

Tips to properly transport spare lithium batteries:

  • Pack spare batteries in carry-on baggage.
  • Keep spare batteries in the original retail packaging to prevent unintentional activation or short-circuiting.
  • If original packaging is not available, effectively insulate battery terminals by isolating spare batteries from contact with other batteries and/or metal.
  • Specifically, place each battery in its own protective case, plastic bag or package, or place tape across the battery’s contacts to isolate terminals.
  • Take steps to prevent crushing, puncturing, or putting a high degree of pressure on the battery, as this can cause an internal short circuit, resulting in overheating.

Size Limits for Lithium Batteries:

Passengers are permitted to travel with lithium ion batteries that contain a maximum of 160-watt hours per battery.  Any lithium ion battery containing more than 160-watt hours is prohibited from carriage on all passenger aircraft. Lithium ion batteries installed in a personal electronic device can be transported as checked or carry-on baggage. Lithium ion batteries not installed in a device (spares) must be in carry-on baggage and no more than two (2) spares between 100 and 160-watt hours are allowed.

Quantity Limits for Lithium Batteries:

Each person is limited to a maximum of 20 spare batteries.

For more information on Lithium Batteries, visit Transport Canada’s Travelling with Lithium Batteries by Air page and Catsa’s What Can I Bring, and Guidelines for Batteries page. Damaged, defective or recalled lithium batteries must not be carried in carry-on or checked baggage.

Mercury Thermometers and Barometers

Mercurial barometer or mercurial thermometer carried by a representative of a government weather bureau or similar official agency is permitted as carry-on baggage only as long as it is declared and approved at airport check-in.

The barometer or thermometer must be packed in a bag of strong leak-proof and puncture-resistant material impervious to mercury, which will prevent the escape of mercury from the package.

MREs (Meals, Ready to eat)

MREs – Meals Ready to Eat – and self-heating meals or beverages are not accepted on board our aircraft, in either carry-on or checked baggage.

Other Hazardous Materials (HAZMAT)

For safety reasons, Canadian North does not accept hazardous goods for transport.

The following items are examples of hazardous materials (HAZMAT) or dangerous goods that are not allowed on a Canadian North flight, in either carry-on or in checked baggage:

  • Corrosives such as acids, mercury, alkaline or cell battery liquids
  • Explosives (blasting caps, dynamite, pyrotechnic materials, signal rockets, gunpowder)
  • Household cleaners (bleach, cleaning solvents, drain cleaners, spray disinfectants, starch)
  • Flammable liquids or solids (strike anywhere matches, windproof lighters, fuel, paint etc.)
  • Gases
  • Oxidizing substances such as bleach and peroxide
  • Radioactive material
  • Smoke-generating canisters and smoke-generating cartridges
  • Toxic and infectious substances (pesticides, insecticides, diagnostic specimens, live virus materials)
  • Miscellaneous dangerous substances and articles, including environmentally hazardous substances.

Dangerous Goods (HAZMAT) may be carried as cargo under TDG/ICAO/IATA regulated items, please contact your local Canadian North Cargo representative

Powder (including baby powder, dry shampoo and powered detergent)

We recommend powder-like substances over 350 mL (12 oz.)  be stored in your checked bags.

This includes baby powder, foot or body powder, baking powder or soda, protein powder, dry shampoo and powder detergent.

Powders in carry-on baggage may require secondary screening, and those that cannot be clearly identified by security officials will not be allowed into the cabin.

Security-type attaché cases

Briefcases, cash boxes and diplomat’s cases with built-in alarm devices that incorporate lithium batteries and/or pyrotechnic materials are forbidden as carry-on baggage.

They will be accepted as checked baggage pending air carrier approval as long they are declared for inspection at airport check-in.

Security type equipment that is defective or that has been damaged is forbidden.

Self-inflating Lifejackets and Safety Vests

A life jacket or safety vest containing up to two small nonflammable gas cartridges (containing no hazardous material other than a Division 2.2) is accepted per passenger in either carry-on or checked baggage.

In addition, two spare cartridges are also permitted. The water capacity of each cylinder must not exceed 50 ml. For carbon dioxide, a gas cylinder with a water capacity of 50 mL is equivalent to a 28 g cartridge.

The personal safety device and spare cartridges must be declared at check-in to receive approval and must be suitably packed to prevent accidental activation.

Sharp Objects

Carry-on or checked?

When going through security, place anything with blades, points or spikes in your checked baggage. All sharp objects in checked baggage must be securely wrapped to prevent screening officers and baggage handlers from being injured.

Please note that concealed knives or blades of any length (e.g. lipstick knives, penknives, credit card knives, switchblade knives, tactical pen, as well as nunchucks or nunchaku sticks) are considered illegal under the Criminal code of Canada and if presented or found at a pre-board screening checkpoint, the protocol requires CATSA to notify the police which in turn may lead to criminal charges being laid.

Some sharp items such as knitting needles, nail clippers, tweezers, small scissors (up to 6 cm/2.4 inches) corkscrews, or cigar cutters without attached blades are generally permitted in your carry-on bag, however since the final decision rests with a security officer, please be aware that these items could be confiscated.

Shaving razors

  • Safety razors are permitted in your carry-on only if the blade has been removed and stored in your checked baggage.
  • Disposable razors come in two types, the kind that is completely disposable with a handle and all, or the kind where you replace the cartridge only. Both are permissible in carry-on baggage.
  • Straight razors are not allowed in carry-on baggage and must be checked.

Smart Bags

Smart bags are suitcases which typically include integrated lithium-ion batteries that power built-in features such as USB charging, GPS tracking or Bluetooth and Wi-Fi connectivity.

You can travel with a smart bag as long as the battery it contains is removable. If the bag needs to be placed in the cargo hold, you must remove the battery and carry it with you.

Smart bags with a non-removable lithium-ion battery are not accepted on Canadian North flights as they pose a fire risk on board the aircraft.

At times, despite our efforts, baggage may be delayed and may not arrive with you at your destination. Missing baggage must be reported to a Customer Service Agent upon your arrival at the airport. If we are unable to deliver the luggage to you within 24 hours, you may qualify for interim expenses. Receipts are required to claim any expenses.

In the unlikely event that the Customer Service Agents at the airport are not able to locate your delayed baggage within the first seven days, our Baggage Claims office will take over the search.

  • The first step is to collect a complete list of your baggage contents via the Baggage Declaration Form. You may also request that our Baggage Claims Office send you one either by mail or fax.
  • Your additional details in the Baggage Declaration are essential to increase our ability to locate your property. Please provide specific details such as colors, sizes, brand names, logos and unique identifying items such as book titles, gifts and souvenirs.
  • Complete and return the form, along with all of the requested information, to Baggage Claims (see information below) within 21 days of the date of the loss so that we may begin the intensified search. Please keep a copy for your records.

Air Passenger Protection Regulations

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Canadian North Baggage Claims
20 Cope Drive
Kanata, Ontario
K2M 2V8
Canada

Email: customerrelations@canadiannorth.com

If you have not heard from a Customer Service Agent within the 21 days after completing and returning your form, please reach out to the location where you submitted your form.

ARCTIC BAY

1-867-439-3000

yabops@canadiannorth.com

CAMBRIDGE BAY

1-867-983-2591

ycbops@canadiannorth.com

KINNGAIT

1-867-897-8938

yteops@canadiannorth.com

CLYDE RIVER

1-867-924-6365

ycyops@canadiannorth.com

EDMONTON

1-780-890-4105

yegairport@canadiannorth.com

FORT SIMPSON

1-867-695-2020

yfsops@canadiannorth.com

GJOA HAVEN

1-867-360-6612

yhkops@canadiannorth.com

GRISE FIORD

1-867-222-3503

ygzops@canadiannorth.com

SANIRAJAK

1-867-928-8069

yuxops@canadiannorth.com

HAY RIVER

1-867-874-2847

yhyops@canadiannorth.com

IGLOOLIK

1-867-934-8973

ygtops@canadiannorth.com

INUVIK

1-867-777-2952

yevairport@canadiannorth.com

IQALUIT

1-867-979-8336

yfbbaggage@canadiannorth.com

KIMMIRUT

1-867-939-2250

ylcops@canadiannorth.com

KUGAARUK

1-867-769-7505

ybbops@canadiannorth.com

KUGLUKTUK

1-867-982-3208

ycoops@canadiannorth.com

KUUJJUAQ

1-819-964-2223 ext 211

yvpcounter@canadiannorth.com  

MONTREAL

1-514-968-7797

yultickops@canadiannorth.com

NORMAN WELLS

1-867-587-2361

yvqairport@canadiannorth.com

OTTAWA

1-613-248-2177

yowops@canadiannorth.com

PANGNIRTUNG

1-867-473-8960

yxpops@canadiannorth.com

POND INLET

1-867-899-8882

yioops@canadiannorth.com

QIKIQTARJUAQ

1-867-927-8873

yvmops@canadiannorth.com

RANKIN INLET

1-867-645-2113

yrtairport@canadiannorth.com

RESOLUTE BAY

1-867-252-3982

yrbops@canadiannorth.com

TALOYOAK

1-867-561-5400

yyhops@canadiannorth.com

ULUKHAKTOK

1-867-396-3063

yhiops@canadiannorth.com

YELLOWKNIFE

1-867-669-6600 x6683

yzfairport@canadiannorth.com

 

If your bag is damaged, please notify a Customer Service Agent before leaving the airport. Minor damage not noticed at the airport may be considered for repair if you return to the airport to report it within 7 days of receiving your bag. Failure to report a claim for a damaged bag within the prescribed time limit releases Canadian North from any liability.

You must provide the airport baggage agent with your damaged bag, tickets and baggage tag. You may then choose to have Canadian North send the bag to an authorized repair centre, bring it to the authorized centre yourself or have the bag repaired at the repair shop of your choice by providing Baggage Claims with an estimate of the repair for approval prior to repair.

Despite the utmost care we provide in the handling of your baggage, we are not responsible for the following: nicks, scratches, missing pullstraps, damaged handles or pull handles, zipper damage, scuff marks, damage to wheels, soiling, manufacturing defects, damage resulting from over-packing, spillage of packed items or other damage considered to be normal wear and tear.

Air Passenger Protection Regulations

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Limitation of Liability

Please note that, subject to the provisions of the Montreal Convention and the Warsaw Convention where applicable, Canadian North assumes no liability for the loss, damage, or delay in delivery of fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities, or other valuables, spirits, business documents, samples, liquids, food and other perishables; computers; prescription drugs; photographic equipment, video equipment, cellular telephones, artistic items, chinaware/ceramics/pottery; electronic and mechanical items; glass; musical instruments and equipment, paper (includes photographs/negatives/prints/historical documents/maps), sporting goods (tennis rackets, scuba gear, fishing rods, surfboards, sporting trophies such as animal antlers and horns) which are included in the passenger’s checked baggage, with or without the knowledge of the carrier.

Canadian North’s liability, as outlined in the governing tariffs, for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid. For travel solely between points in Canada, the maximum liability limit is $2350.00 CAD.

Canadian North is not liable for any consequential damages such as loss of enjoyment, loss of business, inconvenience, etc.

For more information, consult our passenger tariff.

Limited Tag Release (LRT)

As Canadian North will not assume responsibility for damages to the items stated above such as perishable, fragile or loose items, already damaged bags, actions packers, sporting equipments, etc, a Limited liability release tags (LRT) must be completed and signed by the passenger for all special items upon check-in.