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Contacts généraux
Centre de service à la clientèle pour réservations/billetterie
Pour effectuer une réservation ou pour des renseignements au sujet des billets, des tarifs et des horaires, veuillez communiquer avec :
Tél. : 1-800-267-1247
Telec. : 613-254-6303
ATS 1-877-873-3718
Courriel : contact@canadiannorth.com
Du lundi au vendredi de 7 h à 21 h
Les fins de semaines et les jours fériés de 9 h à 19 h
Headquarters
20 Cope Drive, Kanata,
Ontario Canada K2M 2V8
Tel: 1-800-661-3591
Fax: 613-254-6398
Cargo Call Center
For information on obtaining a quote, pickup or delivery, or cargo logistics:
Tel: 1-800-267-1247
cargologistics@canadiannorth.com
Monday to Friday 8 a.m. to 6 p.m. EST
Remboursements / Facturation
For Refundable Fare ticket inquiries, please email: refunds@canadiannorth.com
Groups / Conferences
For special group/conference fares:
Tel.: 1-800-267-1247
groupbookings@canadiannorth.com
Local Cargo Offices
Cargo Reservations and information
Tel: 1-800-267-1247
Arctic Bay Cargo
Arctic Bay Airport
Arctic Bay, NU X0A 0A0
Phone: 1-867-439-3000
Fax: 1-867-439-3001
E-mail: yabops7f@canadiannorth.com
Cambridge Bay Cargo
Cambridge Bay Airport
Cambridge Bay, NU X0B 0C0
Phone: 1-867-983-2656
Fax: 1-867-983-2796
E-mail: ycbcargo7f@canadiannorth.com
Kinngait / Cape Dorset Cargo
Cape Dorset Airport
Cape Dorset, NU X0A 0C0
Phone: 1-867-897-8938
Fax: 1-867-897-8180
Email: yteops7F@canadiannorth.com
Clyde River Cargo
Clyde River Airport
Clyde River, NU X0A 0E0
Phone: 1-867-924-6365
Fax: 1-867-924-6397
Email: ycyops7f@canadiannorth.com
Edmonton Cargo
1759 35 Avenue East
Edmonton International Airport, AB T9E 0V6
Phone: 1-780-890-4206
Fax: 1-780-890-7169
E-mail: yegcargo@canadiannorth.com
MON-FRI 08:00 – 16:00
SAT-SUN 08:00 – 12:00
Fort Simpson Cargo
Fort Simpson Airport
Fort Simpson, NT X0E 0N0
Phone: 1-867-695-2020
Fax: 1-867-695-2322
E-mail: yfsops7f@canadiannorth.com
Gjoa Haven Cargo
Gjoa Haven Airport
Gjoa Haven, NU X0B 1J0
Phone: 1-867-360-6193
Fax: 1-867-360-6194
E-mail: yhkairport@canadiannorth.com
Hay River Cargo
101 Airport Road
Hay River, NT X0E 0R9
Phone: 1-867-874-2847
Fax: 1-867-874-2849
E-mail: yhyops7f@canadiannorth.com
Sanirajak / Hall Beach Cargo
Hall Beach Airport
Sanirajak, NU X0A 0K0
Phone: 1-867-928-8927
Fax: 1-867-928-8882
E-mail: yuxops7F@canadiannorth.com
Igloolik Cargo
Igloolik Airport
Igloolik, NU X0A 1L0
Phone: 1-867-934-8973
Fax: 1-867-934-8955
E-mail: ygtops7F@canadiannorth.com
Inuvik Cargo
Mike Zubko Airport
P.O. Box 1038
Inuvik, NT X0E 0T0
Phone: 1-867-777-2953
Fax: 1-867-777-4729
E-mail: yevcargo@canadiannorth.com
Iqaluit Cargo
Iqaluit Airport
Iqaluit, NU X0A 0H0
Phone: 1-867-979-5317
Fax: 1-867-979-4655
E-mail: yfbcargo@canadiannorth.com
Kimmirut Cargo
Kimmirut Airport
Kimmirut, NU X0A 0N0
Phone: 1-867-939-2250
Fax: 1-867-939-2158
E-mail: ylcops7f@canadiannorth.com
Kugaaruk Cargo
Kugaaruk Airport
Kugaaruk, NU X0B 1K0
Phone: 1-867-769-6063
Fax: 1-867-769-6064
E-mail: ybbairport@canadiannorth.com
Kugluktuk Cargo
Kugluktuk Airport
Kugluktuk, NU X0B 0E0
Phone: 1-867-982-3092
Fax: 1-867-982-3668
E-mail: ycoairport@canadiannorth.com
Kuujjuaq Cargo
Kuujjuaq Airport
Air Inuit Cargo Building
Kuujjuaq, QC J0M 1C0
Phone: 1-819-964-2225
Fax: 1-819-964-6365
E-mail: yvpcargo7f@canadiannorth.com
Montreal Cargo
Air Inuit Cargo Warehouse
800 Stuart Graham, Suite 110
Dorval, QC H4Y 1J6
Phone: 1-514-631-8560
Fax: 1-514-636-7114
E-mail: yulcargo7f@canadiannorth.com
MON-FRI 08:00–20:00
SAT-SUN 08:00–16:00
Norman Wells Cargo
Norman Wells Airport
Norman Wells, NT X0E 0V0
Phone: 1-867-587-2321
Fax: 1-867-587-3077
E-mail: yvqcargo@canadiannorth.com
Ottawa Cargo
100 Thad Johnson Private
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6471
Fax: 1-613-254-6477
E-mail: yowcargo7f@canadiannorth.com
MON-FRI 07:30-19:30
SAT-SUN 08:00-16:30
Pangnirtung Cargo
Pangnirtung Airport
Pangnirtung, NU X0A 0R0
Phone: 1-867-473-8771
Fax: 1-867-473-8623
E-mail: yxpops7F@canadiannorth.com
Pond Inlet Cargo
Pond Inlet Airport
Pond Inlet, NU X0A 0S0
Phone: 1-867-899-8882
Fax: 1-867-899-8759
E-mail: yioops7F@canadiannorth.com
Qikiqtarjuaq Cargo
Qikiqtarjuaq Airport
Qikiqtarjuaq, NU X0A 0B0
Phone: 1-867-927-8873
Fax: 1-867-927-8320
E-mail: yvmops7F@canadiannorth.com
Rankin Inlet Cargo
Rankin Inlet Airport
Rankin Inlet, NU X0C 0G0
Phone: 1-867-645-3720
E-mail: yrtcargo@canadiannorth.com
Resolute Bay Cargo
Resolute Bay Airport
Resolute Bay, NU X0A 0V0
Phone: 1-867-252-3982
Fax: 1-867-252-3794
E-mail: yrbops7f@canadiannorth.com
Taloyoak Cargo
Taloyoak Airport
Taloyoak, NU X0B 1B0
Phone: 1-867-561-5054
Fax: 1-867-561-5055
E-mail: yyhairport@canadiannorth.com
Ulukhaktok Cargo
Ulukhaktok Airport
Ulukhaktok, NT X0E 0S0
Phone: 1-867-396-3063
Fax: 1-867-396-3053
E-mail: yhiops7f@canadiannorth.com
Yellowknife Cargo
155 Bristol Ave.
Yellowknife, NT X1A 2R3
Phone: 1-877-214-6001 ext 6651
E-mail: yzfcargo7f@canadiannorth.com
Note to passengers
We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;
If you are affected by this issue, please try the following alternatives:
- Try calling us from a different phone – in particular from a cell phone if you have access to one
- Email us at contact@canadiannorth.com
Customer Relations, Baggage, Cargo and Denied Boarding Claims
Règlement sur la protection des passagers aériens
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com
Online Claim Form:
Bureau régionaux
Cargo Business Development
Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com
Baffin Island
Brian Tattuinee, Manager, Sales
Email: btattuinee@canadiannorth.com
Nunavik
Shelly De Caria, Senior Manager, Sales and Community Relations
Email: sdecaria@canadiannorth.com
Services
Entretien
Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com
Ingénierie
Norman Vincent, Directeur, Ingénerie
Courriel : nvincent@canadiannorth.com
Affaires publiques
Fret
Complaint/Concern/Feedback
Here, you can find out how to contact us if you have a complaint. Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints you may have!
This is not a claim form. For claims, fill the online claim form