Le client d’abord
Contactez-nous
Contacts généraux
Centre de service à la clientèle pour réservations/billetterie
Pour effectuer une réservation ou pour des renseignements au sujet des billets, des tarifs et des horaires, veuillez communiquer avec :
Tél. : 1-800-267-1247
Telec. : 613-254-6303
ATS 1-877-873-3718
Courriel : contact@canadiannorth.com
Du lundi au vendredi de 7 h à 21 h
Les fins de semaines et les jours fériés de 9 h à 19 h
Headquarters
20 Cope Drive, Kanata,
Ontario Canada K2M 2V8
Tel: 1-800-661-3591
Fax: 613-254-6398
Cargo Call Center
For information on obtaining a quote, pickup or delivery, or cargo logistics: Tel: 1-800-267-1247 cargologistics@canadiannorth.comMonday to Friday: 7 a.m. to 10 p.m. EST
Saturday to Sunday: 6:30 a.m. to 8 p.m. EST
Remboursements / Facturation
For Refundable Fare ticket inquiries, please email: refunds@canadiannorth.com
Groups / Conferences
For special group/conference fares:
Tel.: 1-800-267-1247
groupbookings@canadiannorth.com
Local Cargo Offices
Cargo Reservations and information
Tel: 1-800-267-1247
Arctic Bay Cargo Arctic Bay Airport
Arctic Bay, NU X0A 0A0
Phone: 1-867-439-3000
Fax: 1-867-439-3001
E-mail: yabops7f@canadiannorth.com
Cambridge Bay Cargo Cambridge Bay Airport
Cambridge Bay, NU X0B 0C0
Phone: 1-867-983-2656
Fax: 1-867-983-2796
E-mail: ycbcargo7f@canadiannorth.com
Kinngait / Cape Dorset Cargo Cape Dorset Airport
Cape Dorset, NU X0A 0C0
Phone: 1-867-897-8938
Fax: 1-867-897-8180
Email: yteops7F@canadiannorth.com
Clyde River Cargo Clyde River Airport
Clyde River, NU X0A 0E0
Phone: 1-867-924-6365
Fax: 1-867-924-6397
Email: ycyops7f@canadiannorth.com
Edmonton Cargo 1759 35 Avenue East
Edmonton International Airport, AB T9E 0V6
Phone: 1-780-890-4206
Fax: 1-780-890-7169
E-mail: yegcargo@canadiannorth.com
MON-FRI 08:00 – 16:00
SAT-SUN 08:00 – 12:00
Fort Simpson Cargo Fort Simpson Airport
Fort Simpson, NT X0E 0N0
Phone: 1-867-695-2020
Fax: 1-867-695-2322
E-mail: yfsops7f@canadiannorth.com
Gjoa Haven Cargo Gjoa Haven Airport
Gjoa Haven, NU X0B 1J0
Phone: 1-867-360-6193
Fax: 1-867-360-6194
E-mail: yhkops7f@canadiannorth.com
Hay River Cargo 101 Airport Road
Hay River, NT X0E 0R9
Phone: 1-867-874-2847
Fax: 1-867-874-2849
E-mail: yhyops7f@canadiannorth.com
Sanirajak / Hall Beach Cargo Hall Beach Airport
Sanirajak, NU X0A 0K0
Phone: 1-867-928-8927
Fax: 1-867-928-8882
E-mail: yuxops7F@canadiannorth.com
Igloolik Cargo Igloolik Airport
Igloolik, NU X0A 1L0
Phone: 1-867-934-8973
Fax: 1-867-934-8955
E-mail: ygtops7F@canadiannorth.com
Inuvik Cargo Mike Zubko Airport
P.O. Box 1038
Inuvik, NT X0E 0T0
Phone: 1-867-777-2953
Fax: 1-867-777-4729
E-mail: yevcargo@canadiannorth.com
Iqaluit Cargo Iqaluit Airport
Iqaluit, NU X0A 0H0
Phone: 1-867-979-5317
Fax: 1-867-979-4655
E-mail: yfbcargo@canadiannorth.com
Kimmirut Cargo Kimmirut Airport
Kimmirut, NU X0A 0N0
Phone: 1-867-939-2250
Fax: 1-867-939-2158
E-mail: ylcops7f@canadiannorth.com
Kugaaruk Cargo Kugaaruk Airport
Kugaaruk, NU X0B 1K0
Phone: 1-867-769-6063
Fax: 1-867-769-6064
E-mail: ybbops7f@canadiannorth.com
Kugluktuk Cargo Kugluktuk Airport
Kugluktuk, NU X0B 0E0
Phone: 1-867-982-3208
Fax: 1-867-982-3668
E-mail: ycocargo7f@canadiannorth.com
Kuujjuaq Cargo Kuujjuaq Airport
Air Inuit Cargo Building
Kuujjuaq, QC J0M 1C0
Phone: 1-819-964-2225
Fax: 1-819-964-6365
E-mail: yvpcargo7f@canadiannorth.com
Montreal Cargo Air Inuit Cargo Warehouse
800 Stuart Graham, Suite 110
Dorval, QC H4Y 1J6
Phone: 1-514-631-8560
E-mail: yulcargo7f@canadiannorth.com
Shipping and Receiving Hours
MON-FRI: 08:00-16:00 (Operating Hours 08:00-20:00)
SAT-SUN: 08:00-14:00 (Operating Hours 08:00-18:00)
Customer Service Hours
MON-FRI: 08:00-20:00
SAT-SUN: 08:00-18:00
Norman Wells Cargo Norman Wells Airport
Norman Wells, NT X0E 0V0
Phone: 1-867-587-2321
Fax: 1-867-587-3077
E-mail: yvqcargo@canadiannorth.com
Ottawa Cargo 100 Thad Johnson Private
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6471
Fax: 1-613-254-6477
E-mail: yowcargoagent7f@canadiannorth.com
MON-FRI 07:30-19:30
SAT-SUN 08:00-16:30
Pangnirtung Cargo Pangnirtung Airport
Pangnirtung, NU X0A 0R0
Phone: 1-867-473-8771
Fax: 1-867-473-8623
E-mail: yxpops7F@canadiannorth.com
Pond Inlet Cargo Pond Inlet Airport
Pond Inlet, NU X0A 0S0
Phone: 1-867-899-8882
Fax: 1-867-899-8759
E-mail: yioops7F@canadiannorth.com
Qikiqtarjuaq Cargo Qikiqtarjuaq Airport
Qikiqtarjuaq, NU X0A 0B0
Phone: 1-867-927-8873
Fax: 1-867-927-8320
E-mail: yvmops7F@canadiannorth.com
Rankin Inlet Cargo Rankin Inlet Airport
Rankin Inlet, NU X0C 0G0
Phone: 1-867-645-3720
E-mail: yrtcargo@canadiannorth.com
Resolute Bay Cargo Resolute Bay Airport
Resolute Bay, NU X0A 0V0
Phone: 1-867-252-3982
Fax: 1-867-252-3794
E-mail: yrbops7f@canadiannorth.com
Taloyoak Cargo Taloyoak Airport
Taloyoak, NU X0B 1B0
Phone: 1-867-561-5054
Fax: 1-867-561-5055
E-mail: yyhops7f@canadiannorth.com
Ulukhaktok Cargo Ulukhaktok Airport
Ulukhaktok, NT X0E 0S0
Phone: 1-867-396-3063
Fax: 1-867-396-3053
E-mail: yhiops7f@canadiannorth.com
Yellowknife Cargo 155 Bristol Ave..
Yellowknife, NT X1A 2R3
Phone: 1-877-214-6001 ext 6651
E-mail: yzfcargo7f@canadiannorth.com
Note to passengers
We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;
If you are affected by this issue, please try the following alternatives:
- Try calling us from a different phone – in particular from a cell phone if you have access to one
- Email us at contact@canadiannorth.com
Customer Relations, Baggage, Cargo and Denied Boarding Claims
Règlement sur la protection des passagers aériens
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com
Online Claim Form:
Bureau régionaux
Cargo Business Development
Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com
Baffin Island
Brian Tattuinee, Manager, Sales
Email: btattuinee@canadiannorth.com
Nunavik
Shelly De Caria, Senior Manager, Sales and Community Relations
Email: sdecaria@canadiannorth.com
Services
Entretien
Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com
Ingénierie
Norman Vincent, Directeur, Ingénerie
Courriel : nvincent@canadiannorth.com
Affaires publiques
Fret
CNRL, Imperial/Esso, Husky Energy and LNG Flights
Please contact your travel coordinator for all travel details. If unavailable, up-to-date flight information and baggage details can be answered by Canadian North Charter staff at the following numbers:
For reservation and flight information: 403‑444‑3353
For baggage information: 403‑537‑5744
For flight updates information: 1‑888‑991‑9909
Charter Terminals (check itinerary for correct location)::
CALGARY:
Canadian North Charter Terminal
580 Palmer Road N.E.
Canadian North Charter Terminal
393 Palmer Road N.E.
EDMONTON:
Canadian North Charter Terminal
3731 – 52 Avenue East
Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East
New Charter Sales Inquiries
Tel: 1-800-267-1247
Fax: 403-250-2019
Email: charters@canadiannorth.com
Complaint/Concern/Feedback
Here, you can find out how to contact us if you have a complaint. Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints you may have!
This is not a claim form. For claims, fill the online claim form