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Contacts généraux

Centre de service à la clientèle pour réservations/billetterie

Pour effectuer une réservation ou pour des renseignements au sujet des billets, des tarifs et des horaires, veuillez communiquer avec :

Tél. : 1-800-267-1247
Telec. : 613-254-6303
ATS 1-877-873-3718
Courriel : contact@canadiannorth.com

Du lundi au vendredi de 7 h à 21 h
Les fins de semaines et les jours fériés de 9 h à 19 h

Headquarters

20 Cope Drive, Kanata,
Ontario Canada K2M 2V8
Tel: 1-800-661-3591
Fax: 613-254-6398

Coordonnées Fret

For information on obtaining a quote, pickup or delivery, or cargo logistics:
Tel: 1-800-267-1247

cargologistics@canadiannorth.com
Monday to Friday 8 a.m. to 6 p.m. EST

Remboursements / Facturation

For Refundable Fare ticket inquiries, please email: refunds@canadiannorth.com

Groups / Conferences

For special group/conference fares:
Tel.: 1-800-267-1247
groupbookings@canadiannorth.com

Note to passengers

We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;

If you are affected by this issue, please try the following alternatives:
  • Try calling us from a different phone – in particular from a cell phone if you have access to one
  • Email us at contact@canadiannorth.com

Customer Relations, Baggage, Cargo and Denied Boarding Claims

Règlement sur la protection des passagers aériens

Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.

For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com

Online Claim Form:

Bureau régionaux

Southern Canada ​

Ron Lowry, Senior Manager, Sales
Email: rlowry@canadiannorth.com

Cargo Business Development ​

Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com

Baffin Island

Brian Tattuinee, Manager, Sales
Email: btattuinee@canadiannorth.com

Mackenzie Valley, Western Arctic

Valerie Vrisk, Senior Manager, Sales
Email: vvrisk@canadiannorth.com

Nunavik

Shelly De Caria, Senior Manager, Sales and Community Relations
Email: sdecaria@canadiannorth.com

Services

Entretien

Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com

Ingénierie

Norman Vincent, Directeur, Ingénerie
Courriel : nvincent@canadiannorth.com

Affaires publiques

Marketing et communications

Dan Valin, Manager, Marketing and Communications
Email: dvalin@canadiannorth.com

Relations avec les médias

Tel: 613-254-6294
Email: mediarelations@canadiannorth.com

Fret

CNRL, Imperial/Esso or Husky Energy Flights

Please contact your travel co-coordinator for all travel details. If unavailable, up-to-date flight information and baggage details can be answered by Canadian North Charter staff at the following numbers:

  • CNRL Support – 1-888-991-9909
  • Imperial/Esso Support – 1-866-997-9330
  • Husky Energy Support – 403-648-6110 or toll free 1-844-440-4424

Press #1 for flight information
Press #2 for baggage information

For all other inquiries please call 1-⁠403-⁠648-⁠3581

Charter Terminals (check itinerary for correct location)::

CALGARY:

Canadian North Charter Terminal
580 Palmer Road N.E.

Canadian North Charter Terminal
393 Palmer Road N.E.

EDMONTON:

Canadian North Charter Terminal
3731 – 52 Avenue East

Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East

New Charter Sales Inquiries

Tel: 1-800-267-1247
Fax: 403-250-2019
Email: charters@canadiannorth.com

Bureaux locaux des services de fret aérien

Cargo Reservations and information

Tel: 1-800-267-1247
For a listing of all cargo locations please visit: fetchable.ca/cargoDrop&PickLocations

Complaint/Concern/Feedback

Here, you can find out how to contact us if you have a complaint. Were you dissatisfied with your booking or your flight? Please accept our apologies. Of course, we will be glad to assist you with any complaints you may have!

This is not a claim form. For claims, fill the online claim form

Personal data of the passenger

Any personal data that we collect will only be used to process your enquiry and will be safely and securely stored.

Did you travel for:

Flight Information

Please enter the departure date as shown on the booking confirmation of your original booking.

Further passengers on the booking

Please provide all further passengers on the booking

How many further passengers traveled with you?

For each additional passenger, please enter the passenger names as shown on the booking confirmation of your original booking.

Your concern

Please select the reason for your complaint here.

Tell us about our service

1=Poor / 2= Fair / 3=Good / 4= Very Good / 5 = Excellent

Are you satisfied level:


Reservation Service:


Counter Service Departure:


Security Clearance:


In-flight service from your flight attendants:


Your meal service:


Counter Service Arrival:


Overall experience:

Additional Comments or Suggestions

Assignment of seats to children under the age of 14 years

Did you sit in a close proximity from your child / children:

Musical instruments

Did you have a musical instrument as checked or carry-on baggage with you:

If YES was it accepted on board:

If NO did you respect the establish terms and conditions: restrictions with respect to size and weight, restrictions with respect to quantity, and the use of stowage space in the cabin:

.