A Few Travelling Tips
Travel Requirements
Canadian North welcomes all passengers including those in wheelchairs, those requiring extra space, those traveling with children or pets, and those with dietary restrictions and distinct dietary requirements.
Children
Children Infants
Infants are under 2 years of age and can travel free when not occupying their own seat (one infant per adult passenger).
- Infants will be issued a ticket at no value as all passengers require a ticket to travel.
- Strollers can be brought to the gate and gate checked for easy transportation.
- Car seats are checked in at no additional charge to the passenger.
- A seat may be purchased for an infant at the child fare, and the accompanying adult will be allowed to take a car seat on board provided the following the car seat is approved by Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1.
Under 12 years old
Children under 12 years old may travel on a flight if they are accompanied by a passenger at least 12 years of age. One child under 2 years old may travel for free with each fare-paying passenger over the age of 12, provided they occupy the same seat or an adjacent seat.
Children Traveling Alone (Unaccompanied Minor)
Children under 5 years old traveling alone are not accepted under any condition.
Children ages 5 to 11 inclusive, traveling alone are considered Unaccompanied Minor (UM) and are only accepted with the following conditions:
- a parent or responsible adult accompanies the UM to the departure point and remains until the child is on the plane.
- the adult must satisfy the airline that the UM will be met on arrival by another parent or responsible adult.
- Service charge of $100.00+ taxes ( to a maximum of $115.00) is applicable, per direction
- UM will be charged an adult fare.
- All UM travel must remain on Canadian North flights only.
- if two children are traveling from the same family as UM’s only one service charge will apply.
- For more specific details, please contact Canadian North directly.
Respectful Care for Transporting Human Remains
Respectful Care for Transporting Human Remains The Canadian North team brings our core values of safety, integrity, service excellence, and respect to every step of transporting human remains with efficiency and with dignity. With checkpoints throughout the journey from first contact with Cargo Reservations through receiving, passing security, loading, receiving, and transferring to another airline if necessary, we are fully equipped to ensure the secure arrival of caskets and urns containing human remains.
Cargo Reservations will be in contact with the sender (Shipper) to advise them of the intended arrival time and alert them to any delays in receipt of their valued cargo. When the remains are collected, the recipient can see the careful steps taken at each step of the journey through the completed Air Waybill (AWB).
Please contact Cargo Reservations at 1-800-267-1247 to receive a quote for your transportation needs. We request 24 hours’ notice prior to shipping and the Shipper must provide the following when sending the package from a local cargo office:
- A copy of the Official Death Certificate or Certificate of Cremation
- A prepayment (on Account, by Credit Card, or by Cash)
- Contact information for the recipient (Consignee)
If the Cargo Reservations line is closed, your local Cargo Office may be available to assist you. Please see their hours and contact information here.
Special Items
Special Items Sporting Equipment
Sporting items will be accepted as checked baggage, and when in excess, each item will be subject to the excess baggage charge for a single piece. Please ensure that the items do not exceed the maximum weight of 45kg (100lbs) or size of 292cm to be accepted as checked baggage.
Bicycles
Bicycles will be accepted as checked baggage with a limited release. Passenger is responsible for proper packaging of the bicycle. We highly recommend having the bicycle properly packaged in a box or bike bag with the handle bars turned, the tires partially deflated and the pedals removed for better protection.
Bicycles will not be included in determining the free baggage allowance and will always be subject to an excess baggage charge of $75.00 per piece + applicable tax
Musical Instruments
Canadian North will accept properly packed musical instruments for carriage as checked baggage, subject to all excess fees (overweight, extra item) if applicable.
Perishable, Fragile and Valuable Items
Changes in air pressure, long flights or delays may compromise perishable items. Canadian North assumes no liability for any perishable items or the damage that they cause.
When transporting fragile items, passengers must ensure safe packaging with adequate cushioning material to prevent any breakage.
Canadian North assumes no liability for fragile, valuable, or perishable articles including (but not limited to) money, jewelry, cameras, video and electronic equipment, silverware, business documents, samples, paintings, carvings, furs, manuscripts, or similar items.
Antlers and Trophies
Canadian North will accept sporting trophies such as animal horns and antlers as Air Cargo only; antlers should be packaged properly to avoid damages. Please CLICK HERE for further details on labeling and packaging.
Stretchers
Stretchers can be accommodated on certain aircraft types. Prior arrangements must be made through Canadian North reservations with 48 hours notice.
Animals
Animals Domestic Animals
Canadian North will accept your live animal on your flight for transport in the cabin or in the baggage compartment. Arrangements must be made a minimum of 48 hours prior to departure by contacting Canadian North Reservations at 1-800-267-1247. For all Summit operated flights, they are very restricted to having pets in the Cargo hold. They are limited to taking only 1 medium dog 35lbs, height of kennel cannot exceed 26″ high. The number of animals accepted is limited per flight and may require the modification of your reservation to allow us to accommodate your pet. The following conditions must be followed:
- Dimensions of the kennel and weight of your pet must be given at the time of reservation.
- Containers must be leak-proof and must provide adequate ventilation for the animal. Metal wire cages will not be accepted for carriage. Containers must be large enough for your pet to stand, to turn around completely and to lie down, and are limited to one animal per container.
- Live animals will not be transferred onto another airline and arrangements must be made with the other carrier.
- Canadian North will not be responsible in the event of loss, delay, injury, sickness or death of any pet or animal accepted for transportation.
Pets in the Cabin
Your pet can travel with you in the cabin on most Canadian North flights provided it meets the following size criteria. Your pet must travel in its carrier under the seat in front of you.
MAXIMUM CAGE SIZE (L X W X H) | MAXIMUM WEIGHT | FLAT RATE* |
|---|---|---|
737 Aircraft: 19 x 16 x 9 inches or 48 x 40 x 22 centimetres | 1 – 22 lbs. | $86.25 |
ATR Aircraft/DH8: 18 x 8 x 9 inches or 46 x 20 x 22 centimetres | 1 – 22 lbs. | $86.25 |
*Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Pets in the Baggage Compartment
MAXIMUM CAGE SIZE (L X W X H) | MAXIMUM WEIGHT | FLAT RATE* |
|---|---|---|
Small: 21 x 16 x 15 inches or 53 x 40 x 38 centimetres | 1 – 20 lbs. | $226.05 |
Medium: 32 x 23 x 24 inches or 81 x 58 x 61 centimetres | 21 – 70 lbs. | $226.05 |
Large: 40 x 27 x 30 inches or 102 x 69 x 76 centimetres | 71 – 100 lbs. | $226.05 |
*Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Note to passenger
Oversize kennels will not be accepted as checked baggage and must be shipped as cargo at the applicable cargo rate. Please contact Cargo Logistics at least 24 hours in advance to check if routing and aircraft availability will accommodate your pet’s travel and make a reservation.
Travel Info
