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A Few Travelling Tips
ᐊᑐᖅᑕᐅᖁᔭᑎᑦ ᖃᖓᑕᑎᓪᓗᑎᑦ
Canadian North welcomes all passengers including those in wheelchairs, those requiring extra space, those traveling with children or pets, and those with dietary restrictions and distinct dietary requirements.
ChildrenInfants
Infants are under 2 years of age and can travel free when not occupying their own seat (one infant per adult passenger).
- Infants will be issued a ticket at no value as all passengers require a ticket to travel.
- Strollers can be brought to the gate and gate checked for easy transportation.
- Car seats are checked in at no additional charge to the passenger.
- A seat may be purchased for an infant at the child fare, and the accompanying adult will be allowed to take a car seat on board provided the following the car seat is approved by Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1.
Under 12 years old
Children under 12 years old may travel on a flight if they are accompanied by a passenger at least 12 years of age. One child under 2 years old may travel for free with each fare-paying passenger over the age of 12, provided they occupy the same seat or an adjacent seat.
Children Traveling Alone (Unaccompanied Minor)
Children under 5 years old traveling alone are not accepted under any condition.
Children ages 5 to 11 inclusive, traveling alone are considered Unaccompanied Minor (UM) and are only accepted with the following conditions:
- a parent or responsible adult accompanies the UM to the departure point and remains until the child is on the plane.
- the adult must satisfy the airline that the UM will be met on arrival by another parent or responsible adult.
- Service charge of $100.00+ taxes ( to a maximum of $115.00) is applicable, per direction
- UM will be charged an adult fare.
- All UM travel must remain on Canadian North flights only.
- if two children are traveling from the same family as UM’s only one service charge will apply.
- For more specific details, please contact Canadian North directly.
Allergies and Dietary RequirementsAllergies
Although Canadian North cannot guarantee a peanut, nut or food allergy free environment on any of our flights, we will endeavor to put safeguards in place to protect our passengers.
We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise the check-in agent or gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable effort to move you or the pet and pet owner.
On board announcements
In the instance where passengers have self-identified an allergy at the time of booking or check in, an announcement will be made by the crew requesting the consideration of the other passengers to avoiding consumption of foods containing that allergen. While we cannot guarantee compliance of the request, we will do our best to inform other passengers on your flight.
Catered food
Canadian North is pleased to provide meals, including hot meals, on many of our flights. Although we have instructed our caterers to avoid nut products, we do not make any guarantee that any food served on board is nut free. We cannot control the many caterers and suppliers and sub-suppliers in this regard. Any passenger that is allergic or sensitive to products that may be found in the cabin is responsible to bring the proper medication and to have the proper protection with them.
Please note that as a result of COVID-19, on-board meal service may be affected – please check for the latest update.
Exercise caution – what you can do:
- Ensure you have taken any and all precautions including receiving travel advice from your physician prior to boarding one of our flights.
- If you have been prescribed an epinephrine auto injector (e.g. EpiPen), you should not board your flight without ensuring you have it with you.
- Passengers are highly recommended to bring their own food for personal consumption as a precaution against onboard meals that may contain allergens.
- Be aware of your surroundings – We do not screen any food items other passengers may bring on board that may cause allergic reactions. Additionally, we cannot guarantee that traces, residue and oils of these allergens will not be present on seat cushions, seatbelts, armrests, table trays or elsewhere in the cabin, even after the aircraft is groomed.
Note to passenger
It is the sole responsibility of the passenger to self-identify as having a sensitivity or allergy to peanuts, nuts or other food at the time of booking and to take all precautions to protect themselves.
Personal Meals
In addition to the regular and gourmet in-flight meals and with a minimum of 24 hours’ notice, Canadian North is also pleased to offer a selection of meals appropriate for those with dietary restrictions and distinct dietary requirements. Please let your travel agent or reservation agent know at the time of booking. Please note this service may be limited on some routes Canadian North flies.
Accessibility and Medical TravelFitness to Travel – Medical Travel
Those traveling for medical purposes are kindly requested to work with their physician to complete our Fitness to Travel form. This information will help us plan to welcome passengers safely at every step of their journey.
Oxygen Service
Upon request, Canadian North has oxygen service available on all flights. Forty-eight (48) hours notice is required.
Canadian North will accept passenger supplied gaseous oxygen cylinders, or portable oxygen concentrators for inflight use as long as certain conditions are met. Please refer to Domestic Tariff Rule 14. Some personal oxygen may be shipped as cargo with advance arrangements.
Our oxygen bottles have a flow rate of 2 LPM or 4LPM. At a rate of 2LPM the O2 bottle will last approximately 6.5 hours. At a rate of 4LPM the O2 bottle will last approximately 3.5 hours.
Mobility Aids
Canadian North will carry the following aids without charge:
- Wheelchairs
- Walkers, canes, crutches and braces
- Communication devices
- Prosthesis or medical device
Some mobility aids such as battery powered wheelchairs and scooters may be restricted on some aircraft types, please be sure to mention your requirements upon making your reservation.
Respectful Care for Transporting Human RemainsThe Canadian North team brings our core values of safety, integrity, service excellence, and respect to every step of transporting human remains with efficiency and with dignity. With checkpoints throughout the journey from first contact with Cargo Reservations through receiving, passing security, loading, receiving, and transferring to another airline if necessary, we are fully equipped to ensure the secure arrival of caskets and urns containing human remains.
Cargo Reservations will be in contact with the sender (Shipper) to advise them of the intended arrival time and alert them to any delays in receipt of their valued cargo. When the remains are collected, the recipient can see the careful steps taken at each step of the journey through the completed Air Waybill (AWB).
Please contact Cargo Reservations at 1-800-267-1247 to receive a quote for your transportation needs. We request 24 hours’ notice prior to shipping and the Shipper must provide the following when sending the package from a local cargo office:
- A copy of the Official Death Certificate or Certificate of Cremation
- A prepayment (on Account, by Credit Card, or by Cash)
- Contact information for the recipient (Consignee)
If the Cargo Reservations line is closed, your local Cargo Office may be available to assist you. Please see their hours and contact information here.
Special ItemsSporting Equipment
Sporting items will be accepted as checked baggage, and when in excess, each item will be subject to the excess baggage charge for a single piece. Please ensure that the items do not exceed the maximum weight of 45kg (100lbs) or size of 292cm to be accepted as checked baggage.
Bicycles
Bicycles will be accepted as checked baggage with a limited release. Passenger is responsible for proper packaging of the bicycle. We highly recommend having the bicycle properly packaged in a box or bike bag with the handle bars turned, the tires partially deflated and the pedals removed for better protection.
Bicycles will not be included in determining the free baggage allowance and will always be subject to an excess baggage charge of $75.00 per piece + applicable tax
Musical Instruments
Canadian North will accept properly packed musical instruments for carriage as checked baggage, subject to all excess fees (overweight, extra item) if applicable.
Perishable, Fragile and Valuable Items
Changes in air pressure, long flights or delays may compromise perishable items. Canadian North assumes no liability for any perishable items or the damage that they cause.
When transporting fragile items, passengers must ensure safe packaging with adequate cushioning material to prevent any breakage.
Canadian North assumes no liability for fragile, valuable, or perishable articles including (but not limited to) money, jewelry, cameras, video and electronic equipment, silverware, business documents, samples, paintings, carvings, furs, manuscripts, or similar items.
Antlers and Trophies
Canadian North will accept sporting trophies such as animal horns and antlers. Please note that antlers will not be included in determining the free baggage allowance and will always be subject to a charge of CAD $100.00 for each full rack and CAD $50.00 for each split rack one way.
Antlers should be packaged properly to avoid damages.
Stretchers
Stretchers can be accommodated on certain aircraft types. Prior arrangements must be made through Canadian North reservations with 48 hours notice.
AnimalsService Animals
Professionally trained service animals, which are assisting customers with disabilities, are carried on all aircraft types in the cabin at no charge. Service animals are permitted to remain on the floor at the passenger’s feet as long as they are properly harnessed. Canadian North will require written proof that a professional service animal institution has trained their service animal.
Domestic Animals
Canadian North will accept your live animal on your flight for transport in the cabin or in the baggage compartment. Arrangements must be made a minimum of 48 hours prior to departure by contacting Canadian North Reservations at 1-800-267-1247. For all Summit operated flights, they are very restricted to having pets in the Cargo hold. They are limited to taking only 1 medium dog 35lbs, height of kennel cannot exceed 26″ high. The number of animals accepted is limited per flight and may require the modification of your reservation to allow us to accommodate your pet. The following conditions must be followed:
- Dimensions of the kennel and weight of your pet must be given at the time of reservation.
- Containers must be leak-proof and must provide adequate ventilation for the animal. Metal wire cages will not be accepted for carriage. Containers must be large enough for your pet to stand, to turn around completely and to lie down, and are limited to one animal per container.
- Live animals will not be transferred onto another airline and arrangements must be made with the other carrier.
- Canadian North will not be responsible in the event of loss, delay, injury, sickness or death of any pet or animal accepted for transportation.
Pets in the Cabin
Your pet can travel with you in the cabin on most Canadian North flights provided it meets the following size criteria. Your pet must travel in its carrier under the seat in front of you.
MAXIMUM CAGE SIZE (L X W X H) | MAXIMUM WEIGHT | FLAT RATE* |
|---|---|---|
737 Aircraft: 19 x 16 x 9 inches or 48 x 40 x 22 centimetres | 1 – 22 lbs. | $86.25 |
ATR Aircraft/DH8: 18 x 8 x 9 inches or 46 x 20 x 22 centimetres | 1 – 22 lbs. | $86.25 |
*Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Pets in the Baggage Compartment
MAXIMUM CAGE SIZE (L X W X H) | MAXIMUM WEIGHT | FLAT RATE* |
|---|---|---|
Small: 21 x 16 x 15 inches or 53 x 40 x 38 centimetres | 1 – 20 lbs. | $226.05 |
Medium: 32 x 23 x 24 inches or 81 x 58 x 61 centimetres | 21 – 70 lbs. | $226.05 |
Large: 40 x 27 x 30 inches or 102 x 69 x 76 centimetres | 71 – 100 lbs. | $226.05 |
*Unless otherwise stated, fees are in Canadian dollars (CAD) and are inclusive of the minimum (5%) to maximum (15%) tax which may apply, based on your itinerary.
Note to passenger
Oversize kennels will not be accepted as checked baggage and must be shipped as cargo at the applicable cargo rate. Please contact Cargo Logistics at least 24 hours in advance to check if routing and aircraft availability will accommodate your pet’s travel and make a reservation.
MiscellaneousAlternate Media
Canadian North provides itinerary information via Email using the TripCase® program. Adding an email address to the Passenger Reservation generates the itinerary. Reservations can be made via the Canadian North website, Phone/TTY Reservations Centre, any Canadian North airport location or your local travel agency. Canadian North can also provide flight and itinerary information via SMS or voice sent to your computer pager or mobile phone.
Attendant Fare
An attendant who accompanies and cares for a passenger with a disability during flight, will not be charged any fare when accompanying a fare paying passenger, but will be charged applicable taxes, fees and charges. A medical certificate for the assisted passenger will be required.
Baggage Assistance
Canadian North will provide assistance on departure and on arrival to transport baggage between the airport terminal and curbside areas.
Boarding and Deplaning Assistance
Canadian North will provide our passengers with assistance through the terminal facility with baggage/customs and immigration and to their departure/connection flight or to curbside ground transportation.
Onboard Briefings
At Canadian North, safety is our first priority. Our professionally trained inflight crew will give personal safety briefings to those persons with special needs prior to takeoff. Additional service briefings may also be given enroute.
Reserved Seating
Pre-reserved seating is available at no additional charge and can be arranged during the booking process or through reservations. Special seating can be arranged – Canadian North has removable armrest for the ease of transfer to the passenger seat. The removable armrest seats are located near the washrooms.
Pre-reserved seating may not be available due to COVID distancing measures.
Aircraft Pre-Boarding
Pre-boarding is available to passengers traveling with small children and those who require assistance or extra time to board the aircraft.
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