A Few Travelling Tips
Accessible Travel
Canadian North welcomes all passengers including those in wheelchairs, those requiring extra space, those traveling with children or pets, and those with dietary restrictions and distinct dietary requirements.
Allergies
Allergies Although Canadian North cannot guarantee a peanut, nut or food allergy free environment on any of our flights, we will endeavor to put safeguards in place to protect our passengers.
We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise the check-in agent or gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable effort to move you or the pet and pet owner.
On board announcements
In the instance where passengers have self-identified an allergy at the time of booking or check in, an announcement will be made by the crew requesting the consideration of the other passengers to avoiding consumption of foods containing that allergen. While we cannot guarantee compliance of the request, we will do our best to inform other passengers on your flight.
Catered food
Canadian North is pleased to provide meals, including hot meals, on many of our flights. Although we have instructed our caterers to avoid nut products, we do not make any guarantee that any food served on board is nut free. We cannot control the many caterers and suppliers and sub-suppliers in this regard. Any passenger that is allergic or sensitive to products that may be found in the cabin is responsible to bring the proper medication and to have the proper protection with them.
Exercise caution – what you can do:
- Ensure you have taken any and all precautions including receiving travel advice from your physician prior to boarding one of our flights.
- If you have been prescribed an epinephrine auto injector (e.g. EpiPen), you should not board your flight without ensuring you have it with you.
- Passengers are highly recommended to bring their own food for personal consumption as a precaution against onboard meals that may contain allergens.
Note to passenger
It is the sole responsibility of the passenger to self-identify as having a sensitivity or allergy to peanuts, nuts or other food at the time of booking and to take all precautions to protect themselves.
Personal Meals
In addition to the regular and gourmet in-flight meals and with a minimum of 48 hours’ notice, Canadian North is also pleased to offer a selection of meals appropriate for those with dietary restrictions and distinct dietary requirements. Please let your travel agent or reservation agent know at the time of booking. Please note this service may be limited on some routes Canadian North flies.
Medical Travel
Medical Travel Those traveling for medical purposes are kindly requested to work with their physician to complete our Fitness to Travel form. This information will help us plan to welcome passengers safely at every step of their journey.
Mobility Aids
Mobility Aids Canadian North will carry the following aids without charge:
- Wheelchairs
- Walkers, canes, crutches and braces
- Communication devices
- Prosthesis or medical device
Some mobility aids such as battery powered wheelchairs and scooters may be restricted on some aircraft types, please be sure to mention your requirements upon making your reservation.
Oxygen Service
Based on availability, Canadian North has oxygen service available on all flights. Forty-eight (48) hours notice is required. Please complete our Oxygen Request Travel form, when submitting this form to Canadian North it will be kept confidential and used only for the purposes to assist with your travel needs.
Canadian North will accept passenger supplied gaseous oxygen cylinders, or portable oxygen concentrators for inflight use as long as certain conditions are met. Due to Dangerous Goods restrictions, all oxygen requests, whether supplied by the passenger or Canadian North, must be confirmed in advance of travel. Please refer to Domestic Tariff Rule 14. Some personal oxygen may be shipped as cargo with advance arrangements.
Our oxygen bottles have a flow rate of 2 LPM or 4LPM. At a rate of 2LPM the O2 bottle will last approximately 6.5 hours. At a rate of 4LPM the O2 bottle will last approximately 3.5 hours.
A fee of $50-$57.50 is applicable when reserving Canadian North supplied Oxygen. Fee(s) will be charged per fare component and must be paid at the time of booking the service.
Other Assistance Services
Other Assistance Services Baggage Assistance
Canadian North will provide assistance on departure and on arrival to transport baggage between the airport terminal and curbside areas.
Boarding and Deplaning Assistance
Canadian North will provide our passengers with assistance through the terminal facility with baggage/customs and immigration and to their departure/connection flight or to curbside ground transportation.
Onboard Briefings
At Canadian North, safety is our first priority. Our professionally trained inflight crew will give personal safety briefings to those persons with special needs prior to takeoff. Additional service briefings may also be given enroute.
Reserved Seating
Pre-reserved seating is available at no additional charge and can be arranged during the booking process or through reservations. Special seating can be arranged – Canadian North has removable armrest for the ease of transfer to the passenger seat. The removable armrest seats are located near the washrooms.
Pre-reserved seating may not be available due to COVID distancing measures.
Aircraft Pre-Boarding
Pre-boarding is available to passengers traveling with small children and those who require assistance or extra time to board the aircraft
Service Animals
Service Animals Professionally trained service animals, which are assisting customers with disabilities, are carried on all aircraft types in the cabin at no charge. Service animals are permitted to remain on the floor at the passenger’s feet as long as they are properly harnessed. Canadian North will require written proof that a professional service animal institution has trained their service animal.
Travelling with an attendant
Attendant Fare
An attendant who accompanies and cares for a passenger with a disability during flight, will not be charged any fare when accompanying a fare paying passenger, but will be charged applicable taxes, fees and charges. A medical certificate for the assisted passenger will be required
Recourse available to passengers with disabilities
For any feedback or complaints regarding our disability assistance service, please email accessibility@canadiannorth.com
We review all complaints and concerns promptly and respond as quickly as reasonably possible. Some complaints, suggestions or recommendations may, however, require more time and effort to address. Normally, a full response and explanation will be given within 30 days or as soon as reasonably possible.
You may also mail your comments to:
Canadian North
c/o Tanya Freeman
20 Cope Drive
Kanata Ontario
K0A 2W0
If you are unable to resolve a claim or dispute directly with us, you may seek the assistance of the Canadian Transportation Agency’s website.
Accessibility Plan, Feedback Process and Progress Report
Canadian North is committed to providing accessibility to all from flight booking to destination.
The Accessible Transportation Planning and Reporting Regulations (ATPRR) as well as the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR) require that Canadian North as a transport service provider (TSP) have requirements related to planning, reporting, and feedback processes in order to identify and remove barriers, and prevent new barriers.
Canadian North must publish and maintain an Accessibility Plan, Feedback Process and Progress Report outlining the organization’s policies, programs, practices, and services that are in place.
Archived Reports
Travel Info
