Privacy Policy

When you Book a Flight

When you book a flight with Canadian North you will be required to provide certain personal information to complete your transaction. This may include your name, date of birth, nationality, gender, marital status, contact information (such as your address, telephone number and email address), and credit card number and expiry date or other payment information. This information is required for identification purposes, for contact purposes, and to complete the process of your purchase.

Requirements of Government Authorities

There may be situations where Canadian North is required by law to collect, use or disclose personal information about you without your knowledge or consent. These situations are most likely to arise when you are traveling with us and a government authority has requested the release of certain information. Canadian North may be required to disclose to customs and immigration authorities (of any country) information that we hold about you and your travel arrangements. This may include details with respect to your permanent resident card number, citizenship, immigration visa number, the means by which you paid for your flight, and details as to how you booked your flight.

Special Assistance

Canadian North offers a range of services to passengers with special needs and for unaccompanied minors.

In order to properly serve persons with special needs and to ensure the health and safety of all concerned, Canadian North may require additional personal information, including relevant medical information, dietary requests and information on particular requirements, such as whether a wheelchair, oxygen supply or other special equipment are required. This information may be disclosed to allow Canadian North the ability to properly provide special assistance.

In order to serve unaccompanied minors, Canadian North will require personal information concerning the following people: the child, the parents (or guardians), the adults dropping off the child, the adults supervising the child at any stopovers and the adults meeting the child at the end of their travel.

Discounts

Canadian North offers special discounts for seniors, Elders, children and bereavement fares. To assess fare eligibility and ensure that your ticket is correctly processed Canadian North may require you to provide personal information such as your date of birth or a certificate of death.

Aurora Rewards program

If you sign up for an Aurora Rewards account, we use your personal information to manage your bookings and travel with us, and to administer and process Canadian North flight credits, travel credits and to extend exclusive offers to you based on your interests and travel activities.

First in Line Mailing Lists

Customers are able to register to become a member of First in Line on an optional basis. By registering, customers provide Canadian North with their personal information to allow Canadian North to inform them of seat sales and other promotional offers. Upon your request, you can remove your information at any time by sending an email to reservat@canadiannorth.com.

Employment Opportunities

Canadian North advertises position vacancies on its website. If an individual applies for a job they can either complete an application form that asks for personal information or they can submit their resume. This information is used to contact you and to review your application.

(Please note that the above list includes only some examples and is not exhaustive).

Questions

For any questions or comments or complaints in relation to how we collect, use or disclose personal information, you may contact our Privacy Officer at privacyofficer@eig.ca.