Position(s) Available 1  (Temp. Full Time)

Based in Iqaluit

Department: Airport & Cargo >

Closes 2023/07/03

Other Details: Reporting to Manager, Customer Service. Temporary Ending Approximately March 11th 2024.

Level: As per the UNIFOR Collective Agreement

* In accordance with UNIFOR Collective Agreement

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
• 1 year of previous related experience combined with 1-year previous supervisory experience;
• Must possess a working knowledge of the Sabre Computer System;
• Possess a knowledge of passenger check-in and baggage handling;
• Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
• Strong Leadership skills;
• Excellent Customer Service Skills & training;
• Fluently bilingual in English and French or English and Inuktitut considered an asset;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
• Strong interpersonal and communication skills for internal and external customers;
• Working knowledge of Windows, Excel and Word;
• Must possess strong communication, and interpersonal skills;
• Experience in handling passengers with mobility needs;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work;
• Must pass the benchmark level proficiency test;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

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Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Provide input into Employee scheduling and assignment, on the job training and instruction;
• Ensure that Company policies and procedures are adhered to;
• Process passengers and baggage;
• Make reservations and compute fares;
• Disseminate information;
• Assist passengers with mobility and special needs;
• Issue tickets/airway bills and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Interline and employee travel for both business and leisure;
• Maintain records as required;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft;
• Other duties as assigned.