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Contacts généraux
Centre de service à la clientèle pour réservations/billetterie
Pour effectuer une réservation ou pour des renseignements au sujet des billets, des tarifs et des horaires, veuillez communiquer avec :
Tél. : 1-800-267-1247
Telec. : 613-254-6303
Du lundi au vendredi de 6:30 h à 12 h
Les fins de semaines et les jours fériés de 7 h à 19 h
Calling from outside North America? Call us at: (001)-437-900-7642 (long distance charges may apply)
New Charter Sales Inquiries
charters@canadiannorth.com
Headquarters
20 Cope Drive, Kanata, Ontario Canada K2M 2V8 Tel: 1-800-661-3591 Fax: 613-254-6398Cargo Reservations
For shipping quotes, to schedule a pick-up, general shipping inquiries or to schedule travel for specialty shipments that require advance booking including Animals, Human Remains, Secure or Pharmaceutical shipments please contact our Cargo Sales and Service team.
Tel: 1-800-267-1247
Monday to Friday: 8 AM to 6 PM EST
Closed Weekends and Statutory Holidays
Remboursements / Facturation
For Refundable Fare ticket inquiries, please email:
Groups / Conferences
For special group/conference fares:
Tel.: 1-800-267-1247
groupbookings@canadiannorth.com
Cargo Locations
For all cargo locations, please click here.
Customer Relations, Baggage, Cargo and Denied Boarding Claims
Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com
Online Claim Form:
Bureau régionaux
Cargo Business Development
Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com
Charters Business Development
Megan Evers, Director, Business Development
Email: mevers@canadiannorth.com
Community Investments
Trevor Wilde, Interim Vice President, Sales, Marketing & Distribution
Email: twilde@canadiannorth.com
Craig Walker, Director, Customer Support & Community Investment
Email: cwalker@canadiannorth.com
Amalea Reklitis, Coordinator, Community Investments & Customer Contact Centre
Email: areklitis@canadiannorth.com
Sales & Community Relations
Cindy Twerdin, Associate Vice President, Government, and Community Relations
Email: ctwerdin@canadiannorth.com
Joelle Roy, Director, Sales & Community Relations
Email: jroy@canadiannorth.com
Jon Ward, Manager, Western Sales & Community Relations
Email: jward@canadiannorth.com
Kristopher Gaw, Manager, Eastern Sales & Community Relations
Email: KGaw@canadiannorth.com
Services
Entretien
Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com
Ingénierie
Norman Vincent, Directeur, Ingénerie
Courriel : nvincent@canadiannorth.com
Affaires publiques
Fret
Feedback
We are pleased to serve you by responding to your questions, concerns, and comments. Thank you for sharing your feedback with us.
This is not a claim form. For claims, please complete the Online Claim Form above.