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Contacts généraux
Centre de service à la clientèle pour réservations/billetterie
Pour effectuer une réservation ou pour des renseignements au sujet des billets, des tarifs et des horaires, veuillez communiquer avec :
Tél. : 1-800-267-1247
Telec. : 613-254-6303
Du lundi au vendredi de 6:30 h à 12 h
Les fins de semaines et les jours fériés de 7 h à 19 h
Calling from outside North America? Call us at: (001)-437-900-7642 (long distance charges may apply)
New Charter Sales Inquiries
charters@canadiannorth.com
Headquarters
20 Cope Drive, Kanata, Ontario Canada K2M 2V8 Tel: 1-800-661-3591 Fax: 613-254-6398Cargo Reservations
For shipping quotes, to schedule a pick-up, general shipping inquiries or to schedule travel for specialty shipments that require advance booking including Animals, Human Remains, Secure or Pharmaceutical shipments please contact our Cargo Sales and Service team.
Tel: 1-800-267-1247
Monday to Friday: 8 AM to 6 PM EST
Closed Weekends and Statutory Holidays
Remboursements / Facturation
For Refundable Fare ticket inquiries, please email:
Groups / Conferences
For special group/conference fares:
Tel.: 1-800-267-1247
groupbookings@canadiannorth.com
Arctic Bay Cargo Arctic Bay Airport
Arctic Bay, NU X0A 0A0
Phone: 1-867-439-3000
Fax: 1-867-439-3001
E-mail: yabops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Cambridge Bay Cargo Cambridge Bay Airport
Cambridge Bay, NU X0B 0C0
Phone: 1-867-983-2656
E-mail: ycbcargo7f@canadiannorth.com
MON-FRI 10:00 – 16:00
SAT-SUN 10:00 – 15:00
Stat Holidays*: 10:00 – 15:00
*Closed December 25 and January 1
Clyde River Cargo Clyde River Airport
Clyde River, NU X0A 0E0
Office: 1-867-924-6365
Fax: 1-867-924-6397
Email: ycyops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Edmonton Cargo 1759 35 Avenue East
Edmonton International Airport, AB T9E 0V6
Phone: 1-780-890-4206
Fax: 1-780-890-7169
E-mail: yegcargo@canadiannorth.com
MON-FRI 08:00 – 16:00
SAT-SUN 08:00 – 12:00
Fort Simpson Cargo Fort Simpson Airport
Fort Simpson, NT X0E 0N0
Phone: 1-867-695-2020
Fax: 1-867-695-2322
E-mail: yfsops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Gjoa Haven Cargo Gjoa Haven Airport
Gjoa Haven, NU X0B 1J0
Phone: 1-867-360-6612
Fax: 1-867-360-6194
E-mail: yhkops7f@canadiannorth.com
MON-SUN: 09:30-16:30
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Hay River Cargo 101 Airport Road
Hay River, NT X0E 0R9
Phone: 1-867-874-2847
Fax: 1-867-874-2849
E-mail: yhyops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Sanirajak / Hall Beach Cargo Hall Beach Airport
Sanirajak, NU X0A 0K0
Phone: 1-867-928-8069
Fax: 1-867-928-8882
E-mail: yuxops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Igloolik Cargo Igloolik Airport
Igloolik, NU X0A 1L0
Phone: 1-867-934-8973
Fax: 1-867-934-8955
E-mail: ygtops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Inuvik Cargo Mike Zubko Airport
P.O. Box 1038
Inuvik, NT X0E 0T0
Phone: 1-867-777-2953
Fax: 1-867-777-4729
E-mail: yevcargo@canadiannorth.com
MON-FRI: 9:00-16:00
SAT-SUN: 10:00-16:00
Iqaluit Cargo Iqaluit Airport
Iqaluit, NU X0A 0H0
Phone: 1-867-979-5317
Fax: 1-867-979-4655
E-mail: yfbcargo@canadiannorth.com
MON-SUN: 08:00-19:00
Kinngait / Cape Dorset Cargo Cape Dorset Airport
Cape Dorset, NU X0A 0C0
Phone: 1-867-897-8938
Fax: 1-867-897-8180
Email: yteops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Kimmirut Cargo Kimmirut Airport
Kimmirut, NU X0A 0N0
Phone: 1-867-939-2250
Fax: 1-867-939-2158
E-mail: ylcops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Kugaaruk Cargo Kugaaruk Airport
Kugaaruk, NU X0B 1K0
Phone: 1-867-769-7505
Fax: 1-867-769-6064
E-mail: ybbops7f@canadiannorth.com
MON-SUN: 09:30-16:30
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Kugluktuk Cargo Kugluktuk Airport
Kugluktuk, NU X0B 0E0
Phone: 1-867-982-3208
Fax: 1-867-982-3668
E-mail: ycocargo7f@canadiannorth.com
MON: 10:00-17:00
TUE: 10:00-17:00
WED: 10:00-16:00
THU: 10:00-17:00
FRI: 12:00-16:00
SAT: 10:00-16:00
SUN: Closed
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Kuujjuaq Cargo Kuujjuaq Airport
Air Inuit Cargo Building
Kuujjuaq, QC J0M 1C0
Phone: 1-819-964-2225
Fax: 1-819-964-6365
E-mail: yvpcargo7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Montreal Cargo Air Inuit Cargo Warehouse
800 Stuart Graham, Suite 110
Dorval, QC H4Y 1J6
Phone: 1-514-631-8560
E-mail: yulcargo7f@canadiannorth.com
Shipping and Receiving Hours
MON-FRI: 08:00-16:00 (Operating Hours 08:00-20:00)
SAT-SUN: 08:00-14:00 (Operating Hours 08:00-18:00)
Customer Service Hours
MON-FRI: 08:00-20:00
SAT-SUN: 08:00-18:00
Norman Wells Cargo Norman Wells Airport
Norman Wells, NT X0E 0V0
Phone: 1-867-587-2321
Fax: 1-867-587-3077
E-mail: yvqcargo@canadiannorth.com
Cargo Hours
MON: 10:00-14:00
TUE: Closed
WED: 10:00-14:00
THU: 10:00-17:00
FRI: Closed
SAT: Closed
SUN: 10:00-17:00
Airport Hours
MON: 10:00-14:00
TUE: Closed
WED: 10:00-14:00
THU: 10:00-17:00
FRI – SAT: Closed
SUN: 10:00-16:00
Ottawa Cargo 100 Thad Johnson Private – Drop-Off Only
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6471
Fax: 1-613-254-6477
E-mail: yowcargoagent7f@canadiannorth.com
MON-FRI: 07:30-19:30
SAT-SUN: 08:00-16:30
Ottawa Cargo 140 Thad Johnson Private – Pick-Up Only
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6200 Ext. 6111
E-mail: yowcargoagent7f@canadiannorth.com
MON-FRI: 07:00-19:00
SAT-SUN: 07:00-16:00
Pangnirtung Cargo Pangnirtung Airport
Pangnirtung, NU X0A 0R0
Phone: 1-867-473-8960
Fax: 1-867-473-8623
E-mail: yxpops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Pond Inlet Cargo Pond Inlet Airport
Pond Inlet, NU X0A 0S0
Phone: 1-867-899-8882
Fax: 1-867-899-8759
E-mail: yioops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Qikiqtarjuaq Cargo Qikiqtarjuaq Airport
Qikiqtarjuaq, NU X0A 0B0
Phone: 1-867-927-8873
Fax: 1-867-927-8320
E-mail: yvmops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Rankin Inlet Cargo Rankin Inlet Airport
Rankin Inlet, NU X0C 0G0
Phone: 1-867-645-2423
E-mail: yrtcargo@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Resolute Bay Cargo Resolute Bay Airport
Resolute Bay, NU X0A 0V0
Phone: 1-867-252-3982
Fax: 1-867-252-3794
E-mail: yrbops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Taloyoak Cargo Taloyoak Airport
Taloyoak, NU X0B 1B0
Phone: 1-867-561-5400
Fax: 1-867-561-5055
E-mail: yyhops7f@canadiannorth.com
MON-SUN: 09:30-16:30
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Ulukhaktok Cargo Ulukhaktok Airport
Ulukhaktok, NT X0E 0S0
Phone: 1-867-396-3063
Fax: 1-867-396-3053
E-mail: yhiops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Yellowknife Cargo 155 Bristol Ave.
Yellowknife, NT X1A 2R3
Phone: 1-877-214-6001 ext 6651
E-mail: yzfcargo7f@canadiannorth.com
SAT-SUN: 08:00-17:00
MON-FRI: 07:00-19:00
Customer Relations, Baggage, Cargo and Denied Boarding Claims
Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com
Online Claim Form:
Bureau régionaux
Cargo Business Development
Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com
Charters Business Development
Megan Evers, Director, Business Development
Email: mevers@canadiannorth.com
Community Investments
Trevor Wilde, Interim Vice President, Sales, Marketing & Distribution
Email: twilde@canadiannorth.com
Craig Walker, Director, Customer Support & Community Investment
Email: cwalker@canadiannorth.com
Amalea Reklitis, Coordinator, Community Investments & Customer Contact Centre
Email: areklitis@canadiannorth.com
Sales & Community Relations
Cindy Twerdin, Associate Vice President, Government, and Community Relations
Email: ctwerdin@canadiannorth.com
Joelle Roy, Director, Sales & Community Relations
Email: jroy@canadiannorth.com
Jon Ward, Manager, Western Sales & Community Relations
Email: jward@canadiannorth.com
Kristopher Gaw, Manager, Eastern Sales & Community Relations
Email: KGaw@canadiannorth.com
Services
Entretien
Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com
Ingénierie
Norman Vincent, Directeur, Ingénerie
Courriel : nvincent@canadiannorth.com
Affaires publiques
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Feedback
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This is not a claim form. For claims, please complete the Online Claim Form above.