Client First
ᐅᖃᕐᕕᐅᔪᓐᓇᖅᑐᑦ
General Contacts
Customer Contact Centre for Reservations / Ticketing
For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:
Tel: 1-800-267-1247
Fax: 613-254-6303
Monday to Friday: 6:30 a.m. to 12 a.m. EST
Weekends: 7 a.m. to 9 p.m. EST
Calling from outside North America? Call us at: (001)-437-900-7642 (long distance charges may apply)
New Charter Sales Inquiries
charters@canadiannorth.com
Headquarters
20 Cope Drive, Kanata, Ontario Canada K2M 2V8 Tel: 1-800-661-3591 Fax: 613-254-6398Cargo Reservations
For shipping quotes, to schedule a pick-up, general shipping inquiries or to schedule travel for specialty shipments that require advance booking including Animals, Human Remains, Secure or Pharmaceutical shipments please contact our Cargo Sales and Service team.
Tel: 1-800-267-1247
Monday to Friday: 8 AM to 6 PM EST
Closed Weekends and Statutory Holidays
Refunds/Credit Card Billing Inquiries
For Refundable Fare ticket inquiries, please email:
Groups / Conferences
For special group/conference fares:
Tel.: 1-800-267-1247
Cargo Locations
For all cargo locations, please click here.
Customer Relations, Baggage, Cargo and Denied Boarding Claims
Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com
Online Claim Form:
Sales Offices & Community Investments
Cargo Business Development
Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com
Charters Business Development
Megan Evers, Director, Business Development
Email: mevers@canadiannorth.com
Community Investments
Trevor Wilde, Interim Vice President, Sales, Marketing & Distribution
Email: twilde@canadiannorth.com
Craig Walker, Director, Customer Support & Community Investment
Email: cwalker@canadiannorth.com
Amalea Reklitis, Coordinator, Community Investments & Customer Contact Centre
Email: areklitis@canadiannorth.com
Sales & Community Relations
Cindy Twerdin, Associate Vice President, Government, and Community Relations
Email: ctwerdin@canadiannorth.com
Joelle Roy, Director, Sales & Community Relations
Email: jroy@canadiannorth.com
Jon Ward, Manager, Western Sales & Community Relations
Email: jward@canadiannorth.com
Kristopher Gaw, Manager, Eastern Sales & Community Relations
Email: KGaw@canadiannorth.com
Services
Maintenance
Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com
Engineering
Norman Vincent, Director, Engineering
Email: nvincent@canadiannorth.com
Public Affairs
Charters
Charter Terminals (check itinerary for correct location):
CALGARY:
Canadian North Charter Terminal
580 Palmer Road N.E.
Canadian North Charter Terminal
445 Palmer Road N.E.
Canadian North Charter Terminal
393 Palmer Road N.E.
EDMONTON:
Canadian North Charter Terminal
3731 – 52 Avenue East
Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East
New Charter Sales Inquiries
Tel: 1-800-267-1247
Fax: 403-250-2019
Email: charters@canadiannorth.com
Feedback
We are pleased to serve you by responding to your questions, concerns, and comments. Thank you for sharing your feedback with us.
This is not a claim form. For claims, please complete the Online Claim Form above.