Menu
Client First
ᐅᖃᕐᕕᐅᔪᓐᓇᖅᑐᑦ
General Contacts
Customer Contact Centre for Reservations / Ticketing
For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:
Tel: 1-800-267-1247
Fax: 613-254-6303
Monday to Friday: 6:30 a.m. to 12 a.m. EST
Weekends: 7 a.m. to 9 p.m. EST
New Charter Sales Inquiries
charters@canadiannorth.com
Headquarters
20 Cope Drive, Kanata, Ontario Canada K2M 2V8 Tel: 1-800-661-3591 Fax: 613-254-6398Cargo Reservations
For shipping quotes, to schedule a pick-up, general shipping inquiries or to schedule travel for specialty shipments that require advance booking including Animals, Human Remains, Secure or Pharmaceutical shipments please contact our Cargo Sales and Service team.
Tel: 1-800-267-1247
Monday to Friday: 8 AM to 6 PM EST
Closed Weekends and Statutory Holidays
Refunds/Credit Card Billing Inquiries
For Refundable Fare ticket inquiries, please email:
Groups / Conferences
For special group/conference fares:
Tel.: 1-800-267-1247
Arctic Bay Cargo Arctic Bay Airport
Arctic Bay, NU X0A 0A0
Phone: 1-867-439-3000
Fax: 1-867-439-3001
E-mail: yabops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Cambridge Bay Cargo Cambridge Bay Airport
Cambridge Bay, NU X0B 0C0
Phone: 1-867-983-2656
Fax: 1-867-983-2796
E-mail: ycbcargo7f@canadiannorth.com
MON: 09:00-11:00 & 15:00-16:30
TUE: 09:00-11:30 & 15:30-16:30
WED: 09:00-11:30 & 15:30-16:30
THU: 09:00-11:00 & 15:00-16:30
FRI: 09:00-11:00 & 15:00-16:30
SAT: 09:00-11:30 & 15:30-16:30
SUN: Closed
Clyde River Cargo Clyde River Airport
Clyde River, NU X0A 0E0
Office: 1-867-924-6365
Fax: 1-867-924-6397
Email: ycyops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Edmonton Cargo 1759 35 Avenue East
Edmonton International Airport, AB T9E 0V6
Phone: 1-780-890-4206
Fax: 1-780-890-7169
E-mail: yegcargo@canadiannorth.com
MON-FRI 08:00 – 16:00
SAT-SUN 08:00 – 12:00
Fort Simpson Cargo Fort Simpson Airport
Fort Simpson, NT X0E 0N0
Phone: 1-867-695-2020
Fax: 1-867-695-2322
E-mail: yfsops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Gjoa Haven Cargo Gjoa Haven Airport
Gjoa Haven, NU X0B 1J0
Phone: 1-867-360-6612
Fax: 1-867-360-6194
E-mail: yhkops7f@canadiannorth.com
MON-SUN: 09:30-16:30
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Hay River Cargo 101 Airport Road
Hay River, NT X0E 0R9
Phone: 1-867-874-2847
Fax: 1-867-874-2849
E-mail: yhyops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Sanirajak / Hall Beach Cargo Hall Beach Airport
Sanirajak, NU X0A 0K0
Phone: 1-867-928-8069
Fax: 1-867-928-8882
E-mail: yuxops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Igloolik Cargo Igloolik Airport
Igloolik, NU X0A 1L0
Phone: 1-867-934-8973
Fax: 1-867-934-8955
E-mail: ygtops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Inuvik Cargo Mike Zubko Airport
P.O. Box 1038
Inuvik, NT X0E 0T0
Phone: 1-867-777-2953
Fax: 1-867-777-4729
E-mail: yevcargo@canadiannorth.com
MON: 10:00-16:00
TUE: 10:00-16:00
WED: Closed
THU: 1000-16:00
FRI: Closed
SAT: 10:00-16:00
SUN: Closed
Iqaluit Cargo Iqaluit Airport
Iqaluit, NU X0A 0H0
Phone: 1-867-979-5317
Fax: 1-867-979-4655
E-mail: yfbcargo@canadiannorth.com
MON-FRI: 08:00-19:00
SAT: 10:00-17:00
SUN: 10:00-17:00
Stat Holidays: 12:00-16:00
Kinngait / Cape Dorset Cargo Cape Dorset Airport
Cape Dorset, NU X0A 0C0
Phone: 1-867-897-8938
Fax: 1-867-897-8180
Email: yteops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Kimmirut Cargo Kimmirut Airport
Kimmirut, NU X0A 0N0
Phone: 1-867-939-2250
Fax: 1-867-939-2158
E-mail: ylcops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Kugaaruk Cargo Kugaaruk Airport
Kugaaruk, NU X0B 1K0
Phone: 1-867-769-7505
Fax: 1-867-769-6064
E-mail: ybbops7f@canadiannorth.com
MON-SUN: 09:30-16:30
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Kugluktuk Cargo Kugluktuk Airport
Kugluktuk, NU X0B 0E0
Phone: 1-867-982-3208
Fax: 1-867-982-3668
E-mail: ycocargo7f@canadiannorth.com
MON: 10:00-17:00
TUE: 10:00-17:00
WED: 10:00-16:00
THU: 10:00-17:00
FRI: 12:00-16:00
SAT: 10:00-16:00
SUN: Closed
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Kuujjuaq Cargo Kuujjuaq Airport
Air Inuit Cargo Building
Kuujjuaq, QC J0M 1C0
Phone: 1-819-964-2225
Fax: 1-819-964-6365
E-mail: yvpcargo7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Montreal Cargo Air Inuit Cargo Warehouse
800 Stuart Graham, Suite 110
Dorval, QC H4Y 1J6
Phone: 1-514-631-8560
E-mail: yulcargo7f@canadiannorth.com
Shipping and Receiving Hours
MON-FRI: 08:00-16:00 (Operating Hours 08:00-20:00)
SAT-SUN: 08:00-14:00 (Operating Hours 08:00-18:00)
Customer Service Hours
MON-FRI: 08:00-20:00
SAT-SUN: 08:00-18:00
Norman Wells Cargo Norman Wells Airport
Norman Wells, NT X0E 0V0
Phone: 1-867-587-2321
Fax: 1-867-587-3077
E-mail: yvqcargo@canadiannorth.com
MON: 09:00-16:00
TUE: 10:00-17:00
WED: Closed
THU: 09:00-16:00
FRI: Closed
SAT: 10:00-16:00
SUN: Closed
Ottawa Cargo 100 Thad Johnson Private – Drop-Off Only
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6471
Fax: 1-613-254-6477
E-mail: yowcargoagent7f@canadiannorth.com
MON-FRI: 07:30-19:30
SAT-SUN: 08:00-16:30
Ottawa Cargo 140 Thad Johnson Private – Pick-Up Only
Ottawa, Ontario K1V 0R1
Phone: 1-613-254-6200 Ext. 6111
E-mail: yowcargoagent7f@canadiannorth.com
MON-FRI: 07:00-19:00
SAT-SUN: 07:00-16:00
Pangnirtung Cargo Pangnirtung Airport
Pangnirtung, NU X0A 0R0
Phone: 1-867-473-8960
Fax: 1-867-473-8623
E-mail: yxpops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Pond Inlet Cargo Pond Inlet Airport
Pond Inlet, NU X0A 0S0
Phone: 1-867-899-8882
Fax: 1-867-899-8759
E-mail: yioops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Qikiqtarjuaq Cargo Qikiqtarjuaq Airport
Qikiqtarjuaq, NU X0A 0B0
Phone: 1-867-927-8873
Fax: 1-867-927-8320
E-mail: yvmops7F@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Rankin Inlet Cargo Rankin Inlet Airport
Rankin Inlet, NU X0C 0G0
Phone: 1-867-645-2423
E-mail: yrtcargo@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Resolute Bay Cargo Resolute Bay Airport
Resolute Bay, NU X0A 0V0
Phone: 1-867-252-3982
Fax: 1-867-252-3794
E-mail: yrbops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Taloyoak Cargo Taloyoak Airport
Taloyoak, NU X0B 1B0
Phone: 1-867-561-5400
Fax: 1-867-561-5055
E-mail: yyhops7f@canadiannorth.com
MON-SUN: 09:30-16:30
Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure
Ulukhaktok Cargo Ulukhaktok Airport
Ulukhaktok, NT X0E 0S0
Phone: 1-867-396-3063
Fax: 1-867-396-3053
E-mail: yhiops7f@canadiannorth.com
Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.
Yellowknife Cargo 155 Bristol Ave.
Yellowknife, NT X1A 2R3
Phone: 1-877-214-6001 ext 6651
E-mail: yzfcargo7f@canadiannorth.com
SAT-SUN: 08:00-17:00
MON-FRI: 07:00-19:00
Note to passengers
We are aware of an issue affecting a small number of passengers in certain communities whose calls are being inadvertently blocked when they dial our reservations line;
In particular we are aware of this issue affecting customers in Pangnirtung, but it is possible that customers calling from other locations are affected;
We apologize for this inconvenience and are working closely with our vendors to correct this problem;
If you are affected by this issue, please try the following alternatives:
- Try calling us from a different phone – in particular from a cell phone if you have access to one
- Email us at contact@canadiannorth.com
Customer Relations, Baggage, Cargo and Denied Boarding Claims
Air Passenger Protection Regulations
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
For Customer Relations inquiries or Baggage claims, email customerrelations@canadiannorth.com. See the Baggage Declaration Form
For Cargo Claims, email claims@canadiannorth.com.
For General Inquiries, please email: contact@canadiannorth.com
Online Claim Form:
Sales Offices & Community Investments
Cargo Business Development
Todd Chahley, Director, Cargo Product & Business Development
Email: tchahley@canadiannorth.com
Charters Business Development
Trevor Wilde, Director, Business Development & Marketing
Email: twilde@canadiannorth.com
Sales & Community Investments
Shelly De Caria, Senior Director, Sales & Community Investments
Email: sdecaria@canadiannorth.com
Sales & Community Investments
Samantha Stuart, Manager, Western Sales & Community Investments
Email: sstuart@canadiannorth.com
Cindy Twerdin, Director, Eastern Sales & Community Investments Email: ctwerdin@canadiannorth.com
Services
Maintenance
Mike Bernard, Director, Maintenance
Email: mbernard@canadiannorth.com
Engineering
Norman Vincent, Director, Engineering
Email: nvincent@canadiannorth.com
Public Affairs
Charters
Charter Terminals (check itinerary for correct location):
CALGARY:
Canadian North Charter Terminal
580 Palmer Road N.E.
Canadian North Charter Terminal
445 Palmer Road N.E.
Canadian North Charter Terminal
393 Palmer Road N.E.
EDMONTON:
Canadian North Charter Terminal
3731 – 52 Avenue East
Edmonton International Airport
Executive Flight Centre Terminal 4
3736 – 52 Avenue East
New Charter Sales Inquiries
Tel: 1-800-267-1247
Fax: 403-250-2019
Email: charters@canadiannorth.com
Feedback
We are pleased to serve you by responding to your questions, concerns, and comments. Thank you for sharing your feedback with us.
This is not a claim form. For claims, please complete the Online Claim Form above.