For the most up to date information about the evacuation and what you should do please visit the GNWT’s Public Safety site.
For assistance with flight changes please contact us at 1-800-267-1247. Presently, we are encountering a high volume of calls and have deployed extra emergency personnel. Your patience is appreciated as we address each inquiry.
If your itinerary has been impacted by our most recent flight cancellations or you are no longer able to travel due to the wildfires in the Northwest Territories, you may request a refund of your reservation online. To avoid long wait times in our Customer Contact Centre, please consider filling out our online refund request form, which can be found here.