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COVID-19 Update

Your safety and well-being mean everything to us

From checking in earlier to regional requirements to fly, learn more about what to expect when travelling within our Northern Scheduled Network, and what you can do to prepare for a safe travel experience, on this page.

Access answers to your questions about the safety of air travel and learn about the many steps we are taking to protect you within our Canadian North Care program.

Check-In Requirements

We recommend you arrive at the check-in counter 120 minutes before flights departing Edmonton (YEG), Yellowknife (YZF), Iqaluit (YFB), Montreal (YUL), Winnipeg (YWG), and Ottawa (YOW); and 90 minutes before flights from all other airports. Read more about passenger responsibilities at check-in here.

Web and kiosk check-in options are temporarily unavailable.

Passengers are no longer required to provide proof of vaccination before boarding a flight. There will no longer be a requirement to prove vaccination status, negative test results or medical/religious exemptions.

Mask Requirements for Your Travel Journey

You must bring a mandatory non-medical mask or face-covering and wear it throughout your entire travel journey

  • The Government of Canada requires all travellers 6 years of age or older to confirm that they have a mandatory non-medical face mask or face-covering in their possession during check-in and wear it throughout the entire travel journey. Masks are not to be placed or required on children less than 2 years old, anyone who is unconscious, anyone unable to remove them without assistance, or anyone with a medical certificate indicating they should not wear a mask. – more information and exceptions here.
  • Although an adult responsible for a child who is at least 2 years of age but less than six years of age must ensure that a non-medical mask or face-covering is readily available to the child prior to boarding an aircraft for a flight, the child is not required to wear the mask for the entire journey if they cannot tolerate it.
  • Non-medical masks or face-coverings with transparent windows must be tightly sealed where the transparent material meets the rest of the face mask, as well as meet other general face mask requirements.
  • Please note that as shown in the above link, face coverings with an exhalation valve or vent, non-medical masks/face coverings made with mesh or lace fabric, neck gaiters, bandanas and face shields will not be accepted as they don’t protect others from COVID-19 and don’t limit the spread of the virus.
  • Travellers who do not have a suitable face covering in their possession will not be allowed to fly.

Onboard Experience

In-flight meals

  • Due to the impacts of COVID-19 on travel, we cannot offer modified meals at this time.

You will check-in at our airport counter

  • Web and kiosk check-in options are temporarily unavailable.

Mandatory Transport Canada health screening questions

  • All passengers are required to respond to a heath questionnaire before boarding, confirming that they are not exhibiting COVID-19 symptoms or that there are other related factors that would prevent them from boarding a flight.
  • We urge passengers to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act.

Other Updates

Update to our Goodwill Policy

We have updated our Goodwill Policy for customers whose travel has been affected by COVID-19, effective April 1, 2022. Please see here for complete details. (French, Inuktitut)

Request for customers to wear face coverings when visiting any of our cargo facilities and airport counters

In order to help prevent the spread of COVID-19 within the communities we serve, we are asking our customers to wear a face covering whenever they visit any of our Canadian North Cargo facilities. This supports current public health directives in Ottawa and Québec, and will ensure we are providing the same precautions in all of our locations. 

We also encourage our customers to wear face coverings at our airport ticketing and check-in counters. 

Where Can I Find More Information?

Questions? We’re Always Here to Listen and to Help.

We will continue to follow the direction of public health authorities and will provide additional updates here and on our Facebook and Twitter channels if further developments occur. In the meantime, we are always here to listen and to help. If you have any questions about your upcoming travel or shipping, please contact us at 1-800-267-1247 or contact@canadiannorth.com.

Thank you as always for booking, flying and shipping with us.