Follow Your Shipment Online
Shipping with Canadian North Cargo
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Canadian North’s vast and comprehensive route system serves the cargo needs of more northern communities than any other air carrier in Canada. From small packages to bulk goods, equipment and even vehicles, Canadian North’s versatile fleet can handle just about any cargo shipment.
With major staging points in Ottawa, Montreal, Kuujjuaq, Iqaluit, Yellowknife, and Edmonton, refrigeration facilities and a reliable truck-to-air network, we are well-equipped to handle a wide range of cargo movement.
Canadian North Cargo serves our route network and beyond with a mission to meaningfully improve the lives of our people, our customers and the communities we serve. In addition to our one-on-one customer service by phone and at the counter, our digital Cargo area will prepare you to ship with information about:
- How to package, label and ship your goods
- How to complete your Air Waybill (AWB)
- How quickly your goods may arrive at their destination and the levels of service available
- The cost(s) of shipping your goods
The cost of shipping is based on the Economy rate, which changes every three months to better reflect fluctuating market and operational costs (fuel), provide fairer rates operation-wide, and match industry standards. The Economy rates are specific to each route group and are posted here.
The cost of shipping is also based on what you’re shipping, how soon you need your shipment to arrive, what your budget is, as well as the weight and dimensions of your shipment. This is all recorded on your air waybill (AWB); please visit the Air Waybill section for information on how to complete yours. See the Service Products available to find out how fast your shipment can arrive. Most items you’ll ship are Everyday Goods, so start at that section to find out if what you’re shipping needs specialized care.
Please see the Community Investments section for more information about shipping personal food, country food, snow machines, and ATVs (ex. Hondas).
Please see the Dangerous Goods section for information on what qualifies as a dangerous good, the shipper’s responsibilities and the guidelines we maintain.
Ready to graduate to Shipping Costs 102? You’re welcome to learn how dimensional weights are calculated.
Backed by a service promise for delivery associated with each product and online cargo tracking, we offer three levels of service for a simplified customer experience.
This table shows how soon your shipment of Everyday Goods can arrive based on the level of service you choose. It also shows the Economy rate and how much the rate will increase if you choose an upgraded service level for faster arrival times. Please note that the number of days outlined are windows of time; generally, shipments will arrive in less than the maximum number of days listed.
Visit Routes & Network to find out which route grouping your shipment belongs to (Trunk, Regional, or National).
Route x Service Level
Increase over Baseline Rate
No additional cost
Most goods you’ll ship are considered Everyday Goods but they may also be:
Special Care – Please see different arrival windows and rates for shipping important documents, warm or cold goods, precious goods, pharmaceuticals, and human remains in the Special Care section.
Special & Oversized Goods – Please see specialized instructions for live animals, live seafood, secure goods (valuables), and human remains
Community Investments – Please see more details about discounts for personal food, country food, snow machines, sewing machines, and ATVs (ex. Hondas).
Most goods you’ll ship are considered Everyday Goods. The following goods are not considered Everyday Goods. The route groupings are the same but the arrival times and rates are different than for Everyday Products. Movement of pets and shipments of oversized goods need to be scheduled and quoted through Cargo Reservations.
This table shows how soon it can arrive based on the level of service you choose. It also shows how much it will cost to ship these special goods in addition to the Economy rate. Visit the Routes & Network area to find out which route grouping your shipment belongs to (Trunk, Regional, or National).
Item x Route
Increase over Baseline Rate
Envelope – Documents
No additional cost.
Temperature-Controlled – goods, including perishable foods and plants, that require a controlled temperature**
Secure – goods including carvings, tobacco, currency, cannabis, and other valuables requiring additional levels of security. Learn more here.
*There is a higher minimum rate in effect for this product
** For personal food and country food, please read the Community Investments section. Live seafood must be shipped Priority. Please visit the Labeling & Packaging section for more information about shipping live seafood.
For more information about these and other items shipped with special care, please visit Special Goods.
You don’t need to be at a Canadian North cargo counter to have your cargo shipped. Here’s how it works:
- If your package originates in a major southern Canadian centre, it can be picked-up and shipped by ground to one of our northern air staging points.
- Your package will then be air shipped to its final northern destination.
- Perishable products may not be shipped this method due to inadequate refrigeration facilities during truck to air handling.
When you’re not shipping from a Canadian North cargo counter, you may need assistance completing your Air Waybill.